Dear All,
How you can we prove, as a food business or a food production, when you receive a written complaint along with the original sample that said he or she found a cockroach in his/her meal. What kind of reply could you send them since your area is free from pests and no signs appear during the process, but ultimately your are receiving such as these complaints which can affect your business. Please share me a reasonable official report that can be sent to a valuable customer when a case such as this occurs?
Regards
Hygienic