9 replies to this topic

[carine]

hi all, 

 

Is that possible couldn't find/ no root cause for the non-conformity? How should we reply to customer in such a situation? 

[Simon]

There is always a root cause or multiple factors. Tell us what went wrong and what you believe was the cause.

[Lexter Cruz]

Hello Carine,

 

Would you like to share the details of non conformity so we can help you to analyze the problem then send you tip to find root cause in addition.

 

Thanks,

Factory Hygienist

[Dharmadi Sadeli Putra]

Understanding Root Cause Analysis

Attached Files

•  general_submissions-Understanding_Root_Casue_analysis.pdf   928.63KB   249 downloads

[fgjuadi]

Pg 50 and 51 of this link have 182 common root causes, maybe it's one of those?

 

https://servicelink..../Root_Cause.pdf

 

I've found this very useful for determining root cause depending on the level of detail you want to go to. If you're using FSSC an old favorite of mine used to be "Ineffective Program"Broken glass not replaced  on the floor?  Ineffective Glass program.  Not actually helpful when determining a problem so much as for measuring effectiveness and to trend where your major NCs are coming from.

Edited by magenta_majors, 06 July 2014 - 01:41 PM.

[Rudra]

Hello,

Dealing with clients is a very delicate situation and should be handled wisely. I have faced this in many occasions where I couldnot find the root causes. However, it must be highlighted that in some cases, you cannot communicate a root cause to clients unless you are 100% sure about your client's reaction. In our company we do a lot of QIT (quality investigation team ) whenever there is a non conformity / complaints with complex root cause/s. The fish-bone diagram has been of extreme benefit. Thanks to the member who attached such a beautiful doc.

Sometimes we need to go deeper in the process flow and production floor to understand the source of the problem. You need to work in team (help from different depts). Try this will surely help. But be careful what you gonna communicate to your client.

Rgds,

Rudra

[cazyncymru]

There is always a reason why something happens. Be it operator error, poor quality ingredients, machine breakdown.

You need to investigate and find out what happened , and put in actions to stop it occurring again.

 

Its only insurance companies that use "Acts of God" and get away with it!

[monkeyman]

 

There is always a root cause or multiple factors. Tell us what went wrong and what you believe was the cause.

I think Simon's point of "what you believe was the cause" is really useful to keep in mind as some times you cannot know what is the actual cause.
You need to show the customer you understand your process and can put corrective actions for the most likely senarios. 

[Amrita000]

hii...we have a complaint of dryness of eggless fruit cake, all the quality and production verifications are up to the standard so how could i write the Non conformity report.please help

[Charles.C]

hii...we have a complaint of dryness of eggless fruit cake, all the quality and production verifications are up to the standard so how could i write the Non conformity report.please help

 

 

The usual initial procedure is to initially request the return of the product involved to verify the complaint. I assume already done.

 

It would appear that you don't agree with the complaint.

 

So presumably there is no root cause to seek.?