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#1 Roeland

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Posted 30 April 2015 - 02:24 PM

Hi,

 

I would like to create a list of categories of non-conformities in our QA system in order to make a better review after a period of time.

Does someone has a shortlist of type of NC's which fulfill the FSSC standards.

It is intended that the staff in different departments (QA, production, maintenance,...) can understand and work with the different categories.

 

Thank you so much for sharing!! :spoton:

 

Wkr,

 

 

 

 

 



#2 Charles.C

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Posted 30 April 2015 - 02:49 PM

Hi,

 

I would like to create a list of categories of non-conformities in our QA system in order to make a better review after a period of time.

Does someone has a shortlist of type of NC's which fulfill the FSSC standards.

It is intended that the staff in different departments (QA, production, maintenance,...) can understand and work with the different categories.

 

Thank you so much for sharing!! :spoton:

 

Wkr,

 

Hello Roeland,

 

Thanks for yr query and Welcome to the Forum !

 

It's a novel request but i fear the (short)list sought will be of near-infinite length. :smile:

 

Hopefully someone will prove me wrong. :smile:

 

Good Luck !


Kind Regards,

 

Charles.C


#3 Simon

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Posted 30 April 2015 - 02:54 PM

Hello Roeland and welcome to the IFSQN.

:welcome:

It will help if you could tell us your product and process as this will narrow the list of defects.

 

Regards,

Simon


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#4 pjongh

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Posted 06 May 2015 - 08:19 PM

Hi, Roland.

You can not make a shortlist, each clause of the Standard may contain one or more nonconformities and depending on the magnitude/importance nonconformity can be Major, Minor, or simply a observation



#5 Kelly S

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Posted 06 May 2015 - 10:17 PM

I'm not sure if this is what you're looking for but we had this sort of categorising before. We had daily ops meetings so issues were always raised with the relevant department with 24 hours of being discovered. It became quite useful as it gave clear guidance where the biggest issues were and where to focus our energy to reduce occurrences.

 

 

Attached Files


“Will this be on the test?" "Yeah, about the test. The test will measure whether you are an informed, engaged, and productive citizen of the world, and it will take place in schools and bars and hospitals and dorm rooms and in places of worship. You will be tested on first dates, in job interviews, while watching football, and while scrolling through your Twitter feed. The test will judge your ability to think about things other than celebrity marriages, whether you’ll be easily persuaded by empty political rhetoric, and whether you’ll be able to place your life and your community in a broader context. The test will last your entire life, and it will be comprised of the millions of decisions, that when taken together, make your life yours. And everything — EVERYTHING — will be on it.”

                  -  John Green


#6 mgourley

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Posted 06 May 2015 - 11:39 PM

Wyldlce

 

Nice chart, But as Charles said, the list of NC's can be infinite. What exactly is a "production" non-conformance? What exactly is a
"mechanical" or a "quality" non-conformance?

 

It would seem that there would have to be very specific criteria for categorizing non-conformances into these categories.

Where does it end? And are there enough minutes in the day to do RCA's on everything?

 

Just from a BRC perspective, the Standard talks about things that will affect food safety, quality and legality. So let's assume those three things should be non-conformance categories.

 

From there, we should determine what constitutes a food safety, quality or legality non-conformance.

 

The gearbox directly above a product line is leaking, and the catch pan that WAS there, no longer is. BINGO food safety item.

The framework on the outside of the product belt needs some detail cleaning. Not a food safety item. It still needs to be cleaned, it's noted and assigned to be fixed, but I don't see that it needs to become a part of a full blown NC/CA list.

 

Marshall



#7 Kelly S

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Posted 06 May 2015 - 11:55 PM

I'll admit the categories are a little ambiguous but the NC's were initiated on anything that could affect product or production, not just on food safety or quality issues. If we were to only focus on one area then there would be multiple NC systems being run across the company each being managed (or not) by each department. By combining them all under the one system it enabled us to better manage the system and clearly identify problems. 

 

And obviously you need to use your own judgement on what needs to be recorded. If you do an end of day clean inspection and something was missed you simply ask them to re-clean it. If it continually happens you raise an NC. It all comes down to what works best for you and your company that also covers your certification requirements. 


“Will this be on the test?" "Yeah, about the test. The test will measure whether you are an informed, engaged, and productive citizen of the world, and it will take place in schools and bars and hospitals and dorm rooms and in places of worship. You will be tested on first dates, in job interviews, while watching football, and while scrolling through your Twitter feed. The test will judge your ability to think about things other than celebrity marriages, whether you’ll be easily persuaded by empty political rhetoric, and whether you’ll be able to place your life and your community in a broader context. The test will last your entire life, and it will be comprised of the millions of decisions, that when taken together, make your life yours. And everything — EVERYTHING — will be on it.”

                  -  John Green


#8 Charles.C

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Posted 07 May 2015 - 06:56 AM

I'll admit the categories are a little ambiguous but the NC's were initiated on anything that could affect product or production, not just on food safety or quality issues. If we were to only focus on one area then there would be multiple NC systems being run across the company each being managed (or not) by each department. By combining them all under the one system it enabled us to better manage the system and clearly identify problems. 

 

And obviously you need to use your own judgement on what needs to be recorded. If you do an end of day clean inspection and something was missed you simply ask them to re-clean it. If it continually happens you raise an NC. It all comes down to what works best for you and your company that also covers your certification requirements. 

 

Many thks for the chart. Most appreciated. IMO a courageous but doomed attempt. Regardless i daresay the auditor loved it. Especially for trends.

 

i would have liked to see a category for "Blunders" which IMEX often top the financial hit-list. And energize the meeting. :smile:

 

As they say, there are lies, damned lies and "S". "What works best for you" seems to suitably acknowledge the subjective basis. Whether such can be made compatible with "certification requirements" might need a little re-prioritization IMO.

 

Can make two deductions -

 

(a) The Chart was not prepared by Production or QA Departments.

(b) Something amiss with the Syrup.


Kind Regards,

 

Charles.C


#9 Kelly S

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Posted 07 May 2015 - 10:05 PM

Many thks for the chart. Most appreciated. IMO a courageous but doomed attempt. Regardless i daresay the auditor loved it. Especially for trends.

 

i would have liked to see a category for "Blunders" which IMEX often top the financial hit-list. And energize the meeting. :smile:

 

As they say, there are lies, damned lies and "S". "What works best for you" seems to suitably acknowledge the subjective basis. Whether such can be made compatible with "certification requirements" might need a little re-prioritization IMO.

 

Can make two deductions -

 

(a) The Chart was not prepared by Production or QA Departments.

(b) Something amiss with the Syrup.

 

The chart was produced by the QA department, namely me, but it was also a part of a much larger data system. This was simply used as a breakdown for monthly reports, the system itself was much more invovled. I was simply sharing the categories we used which were clearly based on our production as not every factory has a 'Syrup Room' :) 


“Will this be on the test?" "Yeah, about the test. The test will measure whether you are an informed, engaged, and productive citizen of the world, and it will take place in schools and bars and hospitals and dorm rooms and in places of worship. You will be tested on first dates, in job interviews, while watching football, and while scrolling through your Twitter feed. The test will judge your ability to think about things other than celebrity marriages, whether you’ll be easily persuaded by empty political rhetoric, and whether you’ll be able to place your life and your community in a broader context. The test will last your entire life, and it will be comprised of the millions of decisions, that when taken together, make your life yours. And everything — EVERYTHING — will be on it.”

                  -  John Green


#10 Charles.C

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Posted 08 May 2015 - 01:50 PM

The chart was produced by the QA department, namely me, but it was also a part of a much larger data system. This was simply used as a breakdown for monthly reports, the system itself was much more invovled. I was simply sharing the categories we used which were clearly based on our production as not every factory has a 'Syrup Room' :) 

 

Interesting. The scope referred previously seems outside a conventional QA function. Perhaps a combined Q/P Hat ? Not unique by any means.

 

Personally, as noted mgourley, it seems to me preferable to separate Safety/Non-Safety related issues from a CAR POV. But that would certainly have complicated the chart.

 

 Yes, "Quality is Everybody's Business" but Safety is perhaps even more so ?


Kind Regards,

 

Charles.C


#11 Kelly S

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Posted 10 May 2015 - 10:08 PM

Interesting. The scope referred previously seems outside a conventional QA function. Perhaps a combined Q/P Hat ? Not unique by any means.

 

Personally, as noted mgourley, it seems to me preferable to separate Safety/Non-Safety related issues from a CAR POV. But that would certainly have complicated the chart.

 

 Yes, "Quality is Everybody's Business" but Safety is perhaps even more so ?

 

Absolutely, but we combined this into each area which is responsible for itself (with standard QA monitoring of course  :biggrin: ). The NC forms themselves had the severity levels on them which could be charted separately but the data was being recorded. 


“Will this be on the test?" "Yeah, about the test. The test will measure whether you are an informed, engaged, and productive citizen of the world, and it will take place in schools and bars and hospitals and dorm rooms and in places of worship. You will be tested on first dates, in job interviews, while watching football, and while scrolling through your Twitter feed. The test will judge your ability to think about things other than celebrity marriages, whether you’ll be easily persuaded by empty political rhetoric, and whether you’ll be able to place your life and your community in a broader context. The test will last your entire life, and it will be comprised of the millions of decisions, that when taken together, make your life yours. And everything — EVERYTHING — will be on it.”

                  -  John Green


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#12 Tony-C

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Posted 11 May 2015 - 05:25 AM

Many thks for the chart. Most appreciated. IMO a courageous but doomed attempt. Regardless i daresay the auditor loved it. Especially for trends.

 

I quite like these sort of charts,  'doomed' seems a bit harsh! as you point out they are useful to identify trends. I prefer by department with a few others such as product NC's but don't see as it matters how you categorize for the purpose of analyzing trends as long as you are consistent.

 

I think it is better if you show a split, such as by colour coding the columns between major and minor NC's.

 

Regards,

 

Tony






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