I audited our letters of guarantee, making sure we have them from the manufacturers as well as distributors when applicable, and our buyer has reached out to suppliers for whom we were missing info.
Now, we have one supplier (who is a distributor of many different products from many different manufacturers) pushing back on us for the LOG claiming that they will only supply their own LOG for a few particular items because they are packaged as the supplier/distributor's own brand. I hold fast that we still need the LOG from the manufacturer because the supplier/distributor, even if sending the product as their own brand, is still NOT the manufacturer.
Additionally, we are comparing to our COAs and this supplier/distributor is sending some COAs on letterhead as their own generic brand but other COAs for their generic branded products come from the actual manufacturer.
What has been your experience and what do you guys suggest? Should we push back to the supplier/distributor and state that because they are not the manufacturer, we MUST have the LOG from the manufacturer? And should we also question why the COAs are all over the place, too?
Am I (as usual it seems!) expecting too much and/or being too strict/stringent?
Many thanks in advance!