Unedited chat log from today's webinar:
Sripriya: Hello from New York
Adebola: Hello, from Maryland . USA
Colette: Hi from Dublin
David: morning from Montreal
joyce: Good Morning from Iowa
Lina: Hello Form Ohio USA
Paul: Greetings and felicitations from East Lansing, Michigan
Martyn Sparks: Hi from UK
Odette: Hello from Jamaica
Charles: Hello, I join from Accra
YOUSSEF: Hello
khian: hello from jamaica
Ravi: Hi Everybody
Alda: Hello from Albania
mohamed Haja: Hello
Stuart: Hello from Wisconsin
Bedel: Hello from Almaty, Kazakhstan
Patricia: Hi from Guatemala
Rajsekhar : Hello
Ron Pribyl: Hello from Byron MN
Ravi: Good evening from India
Mark: Hello from Kansas City
Andika: hello from jakarta, indonesia
Naval: Hello, from India
Miguel Gamboa: Hello, from Las Vegas
Laura: hi
oneheata: hello from jamaica
Narmina: Hi from New Jersey!
kim: Hello from Ohio USA
silvia : Silvia from Buenos Aires
carlitopas: Hi to all! Philippines
Melrosa Andayan: gud evening! 11pm here in the philippines
Isalia: Hello from Portugal
David Levy: Shalom everybody from ISRAEL!
Rose Leah: hi
mel morris: Hi Simon, finally it's working for me
Kelly Gerling: Hello from Iowa
Fedja Njegic: Hello from Serbia
Vânia: Hi from Portugal!
Toni-Ann: hello from Jamaica
Jason: Hello from West Virginia
ramesh: Hi, Ramesh from Nepal
Janice Whetstone and Carrell Rains: Hi from St. Augustine, Florida USA
Patricia: Hello from Jamaica
Che King: Hello from Malaysia
Irfanudeen : Hi everyone
Rajsekhar : Hello from Dubai
Roberto: happy new year to all! :)
Esther: Hello from Spain
ana maria: hello everyone from Quebec city Canada
Dan: Hello from Lancaster, Pennsylvania
Filippo: Hi from Italy.
Simon Timperley (to Kelly Gerling): great
Titilayo: Hello everyone from Lagos, Nigeria
Debbie: Hello from New York
Yadin: Hello from Houston, Texas
Sara: Hi from London
irene: hello from cyprus! :)
Aldi Juliansyah: hello.. sukabumi- indonesia
mel morris: Hello from Burlington , Ontario
Gideon: Hello from Port Harcourt, Nigeria
Oscar Garzon: Hello from Colombia
danilo: hello
Raquel Moreira : Hello from Portugal!
Beata Sokol: Hello from Geneva, Illinois!
Pati Cuevas: Hello from Los Angeles CA. USA
Mümin: hi all from Turkey
danilo: hi from sicily
Hamid Malik Alamin: Hi
reynaldo: good evevning from the Philippines
Hamid Malik Alamin: Hi
Hamid Malik Alamin: H
Marie-France: Hello from Quebec!
FAYAJ: hallo everybody
Bedel: Hello from Kazakhstan
David: Hello, I am from London
KIM: Hello from Ottawa
Gemma: hi from Spain also
Stephane Cadieux: Hello from Toronto, Canada
YOUSSEF: Hi Danilo From Sicily
Angeles Zarco: Hello!
Herbert: Good morning from Indianapolis, IN. USA
Javier: MORNING FROM ..... SPACEPORT AMERICA.
YOUSSEF: Would you can adjust the foccus please
reynaldo: hi
Jose: hELLO FROM ARKANSAS
Bedel: Good evening from Kazakhstan
maria lynn yee francisco: hi everyone,maria lynn yee francisco, philippines
Simon Timperley: Morning Javier, can I remind you all capital letter sentences are banned during the webinar. :-)
Nuraini Ghaifullaho: Hi Nur from Malaysia
Javier: Stupid KeYboard... SOrry.
Simon Timperley: LOl
Filiz: good evening form Turkey, is it started? I cannot see anda hear anything
Simon Timperley: Filiz, youtube must be blocked in your business
Luis Aresta: hi
Raquel Moreira : Hello from Portugal
houda: hi
ramesh: slides are hazy
Simon Timperley: Ramesh, it is your internet connection
Inés Martinez Bernie: Hi fromUruguay, I can´t hear
Narmina: will these slides be available to download?
SAI: hello all
Martyn Sparks: The slides are also hazy from my connection
Inés Martinez Bernie: I can hear now!!
houda: Slides Are Hazy
Ravi: presentation not clear please
CHOI: Hi, Choi from Malaysia #1MDB
Lina: Simon how can we get the power point presentation?
Simon Timperley: Today's webinar is being recorded. Video and slides distributed by email in 24 hours.
Tracie barracks-white: Hello from Jamaica
Lina: Perfect Thanks!
Luciana: Hi from Brazil
Martyn Sparks: Thanks Simon
Inés Martinez Bernie: Thank you Simon!
Filiz: ok now, i can follow
Titilayo: Hello, please has the webinar started?
Torjo: Good morning everyone! Greetings from Guadalajara, Jalisco, México
Simon Timperley: This is the same every webinar, so don't worry if you miss a bit or have audio / visual problems
khian: accent is too deep i cant hear properly
SAI: Hello Simon, can i get the presentation after the webinar?
Simon Timperley: see below SAI
Andika: Would you please explain more about the term of system thinking?
Titilayo: i can't even see or hear anything
Jose: Simon can I get a copy of the presentation after the webinar?
Simon Timperley: Jose, please read below
Jose: Thank you
Simon Timperley: titilay, youtube must be blocked in your business
reynaldo: hi
Bedel: Hello from the RK
Frank: Audio/Video is Perfect!!!:)
Simon Timperley: Thanks for the + feedback Frank
Manish: Hello everyone
richard: I'm having a bit of difficuklty with the speaker's accent, I'm not catching a lot of what is being said
khian: I agree
Ravi: same with me as well
Janice Whetstone and Carrell Rains: He is hard to understand
ramesh: it is coming through nicely.
Simon Timperley: Richard you have to tune in to it and read the slides and fill in the blanks
Nuraini Ghaifullaho: slides ok, but audio is a bit scratchy..
Javier: My audio and visual are working well.
mel morris: I'm having no problems with audio or video - thanks to supportfrom my IT. I suggest those having issuess - ask their tech guys to help
Paul Russell: me too :-(
kim: Hard to understand with deep accent
Simon Timperley: +1 Mel
reynaldo: must be the connection
Jessica: agree...very hard to understand with his accent
Ron Pribyl: Very difficult to understand the dialog, but will hang in here.
Simon Timperley: The speakes accent is not going to change during the webinar, so please try to tune in.
Titilayo: Please Simon, pls can i get a copy of the slides in my mail?
Sherrie: Does anyone else hear a smoke alarm crying out for a new battery?
Simon Timperley: Today's webinar is being recorded. Video and slides distributed by email in 24 hours.
Javier: I have no trouble understanding Oscar's accent.
carlitopas@yahoo.com: Systems thinking is the process of understanding how those things which may be regarded as systems influence one another within a complete entity, or larger system.
Miguel Gamboa: Yes
Janice Whetstone and Carrell Rains: Not an effective speaker.
YOUSSEF: What is mean bu system thinking?
Esther: Totally agree Oscar, one of my targets during an audit is to make the auditee feel comfortable With the audit as much as possible.
Martyn Sparks: Thanks Carlitopas
Jannie: yes, dff
Lina: Thanks Carlitopas
Andika: indeed, we don't have to force the auditee. *thumbsup*
Jessica: yes ...i hear the smoke detector chirping in the background
Jannie: yes, difficult to understand him clearly
Inés Martinez Bernie: I can hear and see perfect! The accent is not a problem for me.
oneheata: think I now understand what system thinking means :)
Christi: That is one of the things I like about the BRC self audits, it don't let you audit your own department.
Javier: Anyone have a 9 volt battery?
Simon Timperley: beep
Lina: carlitopas can you give an example of system thinking in real life? So I have a better understanding of what tha definition it really means...Thanks
Sherrie: It must be 3am there, mine always does that at 3am.
YOUSSEF: Simon is it allowable to contact with other attendance?
Christi: I had to walk out into the hall to tell if it was coming through the speakers or the smoke alarm by my door...lol
bob: I've already removed 2 smoke detectors here where I am thinking it was where the beeping was coming from...
mohamed Haja: picture is not clear well
carlitopas: Welcome Lina. Systems thinking is the ability of an individual in the development of procedures and work instructions which should be inter related to all the departments in an organization
Javier: Christi ha! I'm still looking up to the ceiling.
Andika: I cannot see the interrelationship diagram of system analysis clearly
Janice Whetstone and Carrell Rains: We were looking around our office too!!!!!
Pilar: lol
Javier: Darn it! I thought the beep was from my boss's pacemaker!
Lina: Great thank you Carlitopas!
Nuraini Ghaifullaho: thanks too Carlitopas
Christi: Javier - Too funny!
Debbie: Sorry about that chirping sound. Did not realize I had the chat unmuted! Bad smoke alarm!
silvia : all of them
Frank: Sight
Theophilus Fon : all of them
Lina: tasting!!!
Janice Whetstone and Carrell Rains: You would learn a lot from hearing what your departments have to say about their documents.
Frank: Observations!!!!!!!
Lina: hahahaha but the question was not related to auditing but in general that is why tatsting I belive will give more information.
Frank: Try doing and audit blindfolded!!
Esther: I would say careful with Sight as in an audit day everything has been well arranged for the audit
Patricia: People can tell you things that are not real
Filippo: good observation says a lot
carlitopas: To conduct a food safety Audit, we need the 5 senses depending what to Audit
YOUSSEF: Hearing answers then investigate records and compare
Martyn Sparks: Good point Simon !
Paul: I often come across documents that say they have this or that system inplace but when I talk to the peopple I find that they don't even know about the document much less follow it.
Martyn Sparks: Good Point Simon !
alyssa: part of signt is not only stationary equipment but personnel behaviors. true statement Paul, unfortunately.
Andika: Can we use the finding from smelling something? How can we manage the evidence?
sanjeev kumar: sight is first hand evidence that we encounter in an audit
khian: agree 100% with Paul
Jose: I agree. However, people can tell you what you want to hear. By observing you validate what the employee tells you
Patricia: Observation leads to further investigation/queries
Frank: Pull the strings!!!!!!!!!!
Manish: Audit is done not for catching/finding the wrong doing rather its done for monitoring/verifying compliance with the standards or guidlines
Jose: That is right Oscar
lahcen: hello, lahcen from Montreal
Jose: We want to audit behavior
Rocio Nunez: I agree with Manish
Jessica Butler: good morning from rocky mounty, nc
Lina: Agree with Manish
Ahmed: Agree with Manish
Gideon: good one manish
sanjeev kumar: use of each sense is situation specific
Simon Timperley: Yes Manish
kim: Manish, exactly !
Manish: Thanks guys!! Cheers!! Just sharing my views
Frank: They are all relevant to a small or large degree!!
Patricia: Agree with Manish
khian: Maish but in doing so u will catch or find the wrong doing
Debbie: Simon, why has the comments section stoppedd?
Simon Timperley: Not for me Debbie
Simon Timperley: Do you need to scroll
Gideon: Khian, I subscribe to the approach of correcting the wrong doing rather than catching or finding
Christi: Debbie, you need to unmute your chat
Manish: Khian its not catching the wrong doing rather you will know about the deviation from the standard/ guidlines
Simon Timperley: Thanks Christi
Javier: Unfortunately for all of you my comment section still works.
Lina: That is right Gideon
khian: after which we correct
Christi: Simon - Except she probably can't see it?
Frank: Happy Friday from Sunny Southern California!!!:)
Stuart: khian - Manish is correct, the Audit is for Monitoring/Verifiying. not find wrong doing - may simply be lack of documentation or final follow through. If you looking for something wrong vs. measuring against the standards then your doing something else
Manish: And then you can apply a corrective measure and bring the deviation to the right track
maria lynn yee francisco: sorry chirping is so constant
Lina: There you go Stuart...can't agree more..
Martyn Sparks: Agree Stuart
khian: ok ok i agree
Manish: Thanks stuart!! Cheers!!
Gideon: Right Stuart, measuring against standards is the core purpose of audits
Manish: An audit should be somebody who is knowledgeable about the system or process being audited but should be an independent to avoid biasness.
Ahmed: Right Manish
Manish: I mean independent of the system/process being audited
Inés Martinez Bernie: I Can´t read the Referencing text word
Gideon: Thanks Lina
Stuart: :-) I could audit myself everyday - I wouldn't feel very confiident of the evaluation, Need independant verification. Thanks Manish
Inés Martinez Bernie: Is very little and not clear for me
Roberto: yeah i cant read right
Manish: Ansolutely right stuart!!
YOUSSEF: ٌهلا٠ÙÙعشقÙ
YOUSSEF: Right Stuart
Manish: *absolutely
Debbie: Very difficult to understand. Monotone delivery does not help.
khian: i need glasses
Bedel: Not good slides
Manish: An audit could ask question to the employee of the system/process being audited
mel morris: checklists are important but not the whole story. you need to rely on your experience too
Patricia: Certification audits do not use checklists
Manish: Good point mel moris
GAIL: I Don't use them for Internal Audits, Essential for Supplier Audits
Debbie: My comments bar is empty.
Stuart: the checklist is only a tool for managing whatever part of the process you are in
Simon Timperley: Certification audits use the standard as a checklist
Lina: GAIL you are correct!
mohamed Haja: we are using checklist in internal and supplier audits .
Boykie: The problem with checklists is they risk "tunnel vision" ...
Simon Timperley: should be an aide memoire
lahcen: yes we use them
mohamed Haja: Yes Mr. Simon
Lina: Boykie im with you on that one!
Henri: I agree with Simon
Frank: Along with observation and detailed concise note taking!!
Stuart: I'm with Simon, a memory tool
Manish: Checklist can be a gud tool as its one of the 7 statistical quality tool in total quality management
Rocio Nunez: I agree with Simon. If you only only base din your experience and if you are doing several type of audits, you can miss some clauses of one of exatct type of audit you are doing. Then check list as aide memoire is very usefull to be sure you cover all what you needed
Frank: Concise, detailed, accurate note taking!!
Sally: You are doing an audit not just there to collect document numbers but also to see if their systems are actually working effectively the check list is an aide memoir only
Paul: People who have been doing the same thing for a long time often become what I call "subconsciously competent" They take things for granted and so forget to include them in training others, or noticing their own omissions. Check lists can reduce this considerably..
Stuart: Yes Frank. But what keeps you on track for what you are recordning concise, detailed, accurate notes?
mel morris: I have to sign off, sorry. I look forward to getting teh update when it's posted.
Simon Timperley: +1 paul
carlitopas: Checklists is an extension of your memory
marco: You should update your cheklist
Christi: Good Point Paul, How many times have you heard 'because that's how we've always done it"
Frank: It is all relevant!!! You use all your tools to conduct your audit for compliance!!!
Ravi: is there any perticular name for the person arranged by the auditee company to accompany the auditor
Stuart: I agree Frank - no offense intended
Dund: do auditors use 6 sigma principles to collect data and provide improvements?
Frank: The auditee is either in compliance or out of compliance!!
sanjeev kumar: use of checklist is for stremlining the cronology of the whole process. Its the ability of the auditor that decide the outcome of an audit's effectiveness e.g., use for all concerned parties
Inés Martinez Bernie: Thank you guys, your comments enrich the webinar a lot!!
Frank: Depends on the Metrics!!!!!!!!
YOUSSEF: Thanks Simon and Oscar
Sripriya: Thanks
Bedel: Thanks for for sharpness of slides
Stuart: Right Frank. But I think we are here to make certain as auditors "we" are in "compliance"
carlitopas: Thanks to all
maria lynn yee francisco: thanks a lotsimon
Ravi: is there any perticular name for the person arranged by the auditee company to accompany the auditor
Ester: Ravi we call that person an "Escort"
khian: cheers Manish, Paul and frank
Frank: Audio/Video and Presentation were excellent, Thank you!!!!!!!!!!
Herbert: Thanks Simon and Oscar, Great webinar as usual.
marco: Ravi, we called DH (Designated hitter)
Ravi: Thanks
Dund: are 6 sigma principles used to collect data
Torjo: No
maria lynn yee francisco: thanks oscar
David Levy: Many Thanks Simon and Oscar!!
Manish: Cheera khian!! Thanks paul and stuart
tina beigi: What is the path to be an auditor?
Ray Edwards: Thank you Oscar!!!
alyssa: thanks. Have a great rest of your day everyone.
Rocio Nunez: Many thanks .. useful topic, thank you guys
Ehab: why launch is not allowed for auditor
Patricia: Thank you both Oscar ans Simon
Christi: Thank you Oscar and Simon
Henri: Many thanks Oscar and Simon
Pilar: Gracias
Jessica: Thank you!
Rose Leah: thank you Oscar and Simon
Boykie: Couldn't catch the beginning, so looking forward forward to the replay ...
KIM: Thank you Oscar and Simon
Natalia: thank you very much!
Patricia: Thanks Oscar
Rajsekhar : Thank you from Dubai
Dund: thanks
Patricia: Thank you!
tina beigi: How long does it take?
danilo: thank you
Bedel: Thank you
Manish: Thanks simon and oscar!! Great knowledge sharing with everone
Ahmed: Thanks Simon & Oscar
Naval: Thanks to every one!
Ravi: Ehab: what do you mean by launch ??
Debbie: My sidebar is not showing any questions or comments. I commented over a half hour ago that it was my smoke alarm that was chirping and I did not realize my chat was unmuted. I turned it off at about 10:30am
sanjeev kumar: thanks for organizers and participants
Jessica Butler: thanks for good webinar
Kishore: Thank you from US
Gideon: I have checklists generated for my internal food safety audits. do i need to always work with an internal audit team to carry out my internal audits,?
Manish: Audit should not be a surprise phenomena rather its should be preinformed
Bedel: Still, there was very little information on audit tools
Ravi: is it possible to add the name on the certificate??
