I just started working for an emerging brand, first QA member, and they claim to have had a recall in 2014. The product is a bottled water. However, it's not listed on the FDA site. It's not showing up with any keywords for either our company or the producer, not even a recall at all listed on the date they believe it was filed or around it. I can find a few grocery store notices but nothing official. They are in litigation and the lawyers are asking for a bunch of paperwork, some that we have, some not. Has anyone experienced this before? The FDA district rep has not been responding to my multiple requests for several weeks now - is there another way to get this documentation other than fda.gov?
They also co-pack all products at several bottlers and claim this was the co-packer's recall and not theirs. My co-manufacturing experience is that the brand receives the recall, typically the facility at fault covers the cost in the end.