My first post here and I am hoping for some helpful comments!
One of my objectives for this year is to reduce the number of metal detection observations. An observation is noted whenever an operator in production forgets or misses an entry related to metal detection on our work orders. Unfortunately there is a HUGE human factor involved hence proper training is the ideal way to tackle this problem. Re-working our method to document this CCP is not the easiest option but is also available.
I've already looked at some solutions involving continuous training (e.g. posting examples of properly completed work orders, providing cue cards with list of entry items to verify) but this had little effect.
One side I haven't looked at is the idea of rewarding.
Can anyone give any tips on how you would tackle this problem?