I am responsible for product safety at a producer of Silicon Dioxide which includes products supplied as free flow/anticaking aid to food and animal feed applications (E551 and E551a). We have a various certifications including; cosmetic GMP (EFfCI) and animal feed GMP (FAMI-QS) but no formal food safety certification, though we apply HACCP principles to meet UK Food Safety regs and to meet the animal feed requirements..
My company recently received the following request from a Canadian customer;
"Food Fraud / Food Protection Statement
- Basically what we’re looking for here is a statement that confirms your Corporation has a program in place to ensure that their products have not been subject to food fraud of any kind (adulteration, dilution, substitution, concealment, mislabeling, unapproved enhancements or counterfeiting). We already have a letter of guarantee on file however we would like information on how the product is guaranteed to have not been adulterated or misbranded"
To put this in perspective the process is predominantly closed and we supply the product in paper sacks of 15kg, which are palletised on the plant.
Does anyone have any advise on what sort of information the customer might be looking for in response to this? And would this apply from the point of palletisation or before?
Thanks in advance for your help