Looking for some guidance:
We do not have soy in any of our products in our facility. A customer tested a product we produced for them and found soy (14ppm , their limit is <2.5 ppm) in the product. They tested the material before it was sent to us and there was no soy.
So where did this soy come from? And what do I do now.
We contacted the transport company, they do not transport soy in the trucks we used
We are sending material produced around the same time for soy testing, as well as the product they tested.
I was warned not to start swabbing for soy allergen in our facility as that could open us up to issues... but what are my other options ...?