Posted 30 January 2019 - 04:55 AM
"Their SOPs stated that it's after "every use" and the pan looks "black" and they validate by observations only.
Do you think it's necessary to have a further method of verification."
So, they failed their own sop on thw item and their failure can result in issues for your company - issue a demand to follow their own sop and begin documented cleanings (as in they will need to write it down as done, time and sign off.)
They will need to transmit the cleaning information to you.
Followup in person will be needed.
I imagine your own supplier approval process must have something about how you go about handling infractions by suppliers so you will get to cite that against your supplier as well such as suspension, trailer loading stoppages, and full cancelation of supply agreements.
Glenn Oster Consulting, LLC
SQF System Development & Implementation Consultants
+1-800-793-7042 (Earth Wide)
Hot Springs, Arkansas & Sigourney, IA & Hampton, VA & Osseo, WI & Brooklyn, NY
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