We recently received a complaint about a foreign material found in one of our products, I have attached the picture below. All of our employees wear lab coats,hair nets, beard nets, etc. We also sieve the material (Powder) after blending the ingredients together. I looked over the ingredient bags and none of them see to have a string like this at all. I really don't see how it could have gotten into production, but clearly it did. Can anyone help in ways to respond to the complaint, corrective action etc.?
We were possibly thinking the foreign material could have gathered around the storage area and fell on top of the batch bag and then fell inside the product once it was opened to be filled into the bags, and consequently fell into one of the finished product bags. We can't see to find the root of the problem, exactly where the foreign material could have been brought in though.
Any advice or suggestions are welcomed. Thank you!
Edited by Lynette360Labs, 29 August 2019 - 10:16 PM.