How do you challenge a crisis management plan?
Pick a natural disaster . Follow the procedures you have in the crisis management plan procedure,
Lets see flash flooding, what are the procedures you will be dealing with when it happens?? How will your protect your food supply during crisis? What will you do? Who will you contact?
This is taken from the guide:
The site is required to identify a crisis management team including a senior decision maker and ensure the team is
trained in crisis management procedures. The team shall identify known threats to the business which could disrupt
or impact its ability to produce and provide safe, quality food and prepare a plan describing the methods and controls
the site will implement to address these threats if they were to occur and how to maintain continuity of product supply
during the crisis.
The plan must document in detail the controls the site will implement to assure that quality is not compromised and
that if the integrity of any product is compromised, how the product will be isolated and controlled. The plan should
ensure that everyone on the crisis management team is familiar with the withdrawal and recall procedures the site
has documented under 2.6.3.
The plan needs to include criteria for when controls will be implemented (e.g., numbers of hours with no power, rise in
product temperature prior to moving to alternative storage locations, etc.) and how criteria will be monitored during
the business threat condition. Criteria are to be product specific, as appropriate. Also included are product review
and disposition criteria to determine what product is recoverable, what is salvageable and what is to be destroyed.
Methods for recovery, salvage, and destruction shall be described within plan.
Communication during a crisis is important. Methods for communication with customers, stakeholders and news
media must be described and the individual (s) who is/are responsible for communication (s) must be identified.
Specifically is must include when and how customers will be notified should the site be unable to supply products that
meet their customer quality requirements.
The plan shall include a crisis alert contact list, sources of legal and practitioner assistance which may counsel senior
management in a crisis situation and designation of responsibilities for internal and external communication during a
crisis.
The crisis management plan shall be reviewed at least annually. All elements of the plan need to be tested. This
could include a mock press release, mock incident, requirement to contact external storage locations, etc. The key
provision is to have a mock crisis identified, product identified, criteria for monitoring of affected product, actions that
would be taken based on results from monitoring, and final disposition of identified product. If a mock communication
is created, it is not recommended to contact customers for fear of confusion.
Records of this review are required.