Is the customer sign-off requirement for all products purchased by all customers?
For example, my company offers over 400 products and we have just as many customers. Are you saying every customer needs to approve the specification sheet for every product they purchase from us? Most of our customers have never even asked for specification sheets.
We do have a line of products that were specifically created for a single customer, in that instance, I can see where it would make sense to have that customer sign off on the specification sheets for their custom products.
According to the Version 8.1 Guidance Document:
Customers will normally provide finished product specifications and if this is the case, it is advisable that both the supplier and their customers agree the specification is achievable and agree on the safety attributes of the product to be supplied. For stock items that are not customer specific, the supplier is expected to develop finished product specifications for those items.
Which makes it sound like customer sign-off is only required for custom items, not stock items.