Grade - MIFSQN
Posted 19 May 2004 - 10:18 AM
As part of our drive for continual improvement we decided to share some Supermarket best practice methods for complaints management.
We have found this to be very effective in elimination of either complaints or complainers!!
Please see attached document
Hope you find it useful
Complaints_Management_System.pdf 46.48KB
105 downloads
Edited by rheath, 19 May 2004 - 11:21 AM.
Grade - PIFSQN
Posted 19 May 2004 - 10:59 AM
We have found this to be very effective in elimination either complaints or complainers!!
IFSQN...it's My Life
Posted 19 May 2004 - 01:01 PM
I must say I find the whole thing rather unethical.
Complainants have the right to be heard especially when unhappy with a product or service that they have paid good money for. I certainly wouldn't give my custom to an organisation that operated such a barbaric complaints system.
Regards,
Simon
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Grade - FIFSQN
Posted 19 May 2004 - 04:08 PM
Has anyone noticed the number on the tag remains at 1 and I doubt there is a next number.
Richard, this is probably one of the most effective anti-complaint methodology I have come across.
Charles Chew
Grade - MIFSQN
Posted 24 May 2004 - 04:37 PM
Couldn’t agree more Simon - With this complaints system - they will definitely be heard in about a 3 mile radiusComplainants have the right to be heard
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