Hello All,
I recently requested quotes from different companies regarding the calibration and validation for our metal detector and some can only calibrate but not validate. I found one that stated they do both but are now telling me that they can only validate and to be careful with other companies because only the manufacturer of the detector can do the calibration. Is this true?
They also said that because they are not the manufacturer all they can do is give us a certificate of validation, the tech comes out passes the test pieces with product and validates that the detector is working.
Our metal detector was purchased from a company that sells machinery but the actual metal detector is from China and the company it was bought from renamed the detector to their company name (it was really tough finding the actual manufacturer). The manufacturer is only located in China and Germany so they cannot come out to calibrate it.
I have other companies telling me that they can come out and calibrate/certify the detector but now I'm suspicious.
Please help! I have Walmart asking for the validation
Thank you.