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Handling cutomers' request forms

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kconf

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Posted Yesterday, 09:33 PM

Hi all,

Lately I have been getting a lot of requests from customers for various forms competition. Am I required to fill out every single form they send to me? 

For example, PFAs certificate - where they write a paragraph about what they are and want my sign & date confirming none present. Wouldn't my PFAs statement be sufficient? 

It is tiring. How would you all respond to such demands?  

TIA


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Tony-C

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Posted Today, 03:18 AM

Hi kconf,

 

Reply with short letter/note, please find our PFA statement enclosed.

 

Kind regards,

 

Tony


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GMO

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Posted 26 minutes ago

Agree with Tony. Make your commercial team aware of any request. Send a standard statement or policy copying the commercial team in and see if you get away with it. A lot of the time you will. If not, make sure that the commercial team cost the effort of additional Technical asks into their costings.


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