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Handling cutomers request forms

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kconf

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Posted Yesterday, 09:33 PM

Hi all,

Lately I have been getting a lot of requests from customers for various forms competition. Am I required to fill out every single form they send to me? 

For example, PFAs certificate - where they write a paragraph about what they are and want my sign & date confirming none present. Wouldn't my PFAs statement be sufficient? 

It is tiring. How would you all respond to such demands?  

TIA


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Tony-C

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Posted Today, 03:18 AM

Hi kconf,

 

Reply with short letter/note, please find our PFA statement enclosed.

 

Kind regards,

 

Tony


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GMO

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Posted Today, 05:55 AM

Agree with Tony. Make your commercial team aware of any request. Send a standard statement or policy copying the commercial team in and see if you get away with it. A lot of the time you will. If not, make sure that the commercial team cost the effort of additional Technical asks into their costings.


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TimG

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Posted Today, 03:30 PM

Like Tony and GMO stated, I reply with my own statements. I have statements that cover all the major requests, and update date and signature annually for the big ones (top 15) and then at time of request for the lesser requested ones. I keep a file of the word docs (to update when needed or change if needed), and a file of the signed PDF's with the year of signature. Easy peasy.


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