Several tests have taken place to see if this process works and all have been successful.
Hi All,
I would like to take this unfinished business a step further now that the "storm " has some what quiet down and all seems forgotten.
Exhibit "A" clearly showed us how laxed the production operating system of this Manufacturer is. This area concerns the "pre-requisite programs" that we have just starting to explore in the subject of DIS 22000. Therefore I shall not further discuss this issue here.
However, on the other hand, the most important post non-conformance action was not pursued by the manufacturer in his reply to Simon
Shall we talk about "ROOT CAUSE ANALYSIS". I hope to assume that they had done the Corrective Action upon receiving Simon's Complaint but really, when some one makes a complaint to the Q. Manager about a flawed product, he should immediately point his attention towards a root cause analysis.......followed by the reason(s) for the non-compliance and .......followed by preventative action(s) again recurrences.
All these were not contained in the reply to Simon who deserves a better reply than what he had got. Or, should he as a consumer deserves so much details in a reply as afterall the flawed product could have been a potential threat to his life OR in future, potentially some else's.
As a client / customer, I shall not accept such a watered down reply that seems to suggest that all customer complaints are nuisance. I would demand for a root cause analysis and would like to know what has been done to ensure that buying the same product brand would be safe.
Is anybody going through a C. Complaint right now? I am dealing with one and I am expecting the supplier to give me full details as per above.
CHeers
Charles CHew