Hope you've had a good Christmas. Thought the Friday (that very much felt like a Monday) back at work will be an easy one but... no. Got a complaint from one of our customers that found the sweet wrapper in one of our product trays.
We are a slaughterhouse with a basic associated butchery operation. We ship either primals (in carboard boxes) or smaller pieces (in lined, covered trays). The infamous wrapper was found in one of the lined trays. I asked the production supervisor to look into the matter (will anyone admit to eating a candy on Xmas Eve?) but I am a bit lost as to what corrective action is expected under the circumstances: a refresher on company policy regarding food in the changing area, increased staff lockers inspections. Could be useful to add that this is the first time I've got a foreign body complaint in the area.
Any thoughts on what I should be writing to the customer and doing with my staff?
Thanks everybody and have a great New Year!