We keep track of our complaints in a log but many people who reach out to us are a single point of contact who then don't follow up when we request purchase information, a return, photo, or lot code information.
I am wondering if others are logging the 'unwarranted' complaints as well? Those that go no where or sometimes end up that we catch someone lying for free product.
We are not doing GFSI at this time but I would like to be sure the policies we put in place are going to build history of logging the most necessary amount of data.
Thank you!