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Customer Focus for IFS PACsecure

Customer Focus

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#1 DeeTeeQA

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Posted 11 January 2016 - 10:16 PM

Hello Everyone,

 

I had a question about Customer Focus.  We had our first audit for IFS PACsecure in December, we passed in the low 90's.  :clap:  

 

We got A's in the section of customer focus.  We are a small flexible packaging company and the president talks with most of the customers at least once a month and visits them quite often (president is also wearing the "salesman's" hat).  The auditor stated as much in the report and that should be good.  But, I feel that I should somehow state that in our standards that we communicate with customers regularly and that executives are involved with customer relations.  I just don't feel that this requires a full procedure to be written up, this is mostly the president talking with higher-ups at our customers plants.

 

What I am asking is would a statement to these facts added to our procedure binder cover this area of customer focus?  The auditor asked the president about customer focus, such as questionnaire and comments, he answered that he visits the customers and also talks to them regularly.  I just thought having this in writing would help then we could answer any question the auditor might have.

 

Hope this makes sense and I am not over thinking this topic.  Or should i just leave well enough alone and move on to the next procedure? :unsure:

 

Any advice you have would be greatly appreciated. 

 

Nita



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#2 Tony-C

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Posted 12 January 2016 - 05:53 AM

Hi Nita,

 

It seems that you have customer focus covered and I personally be looking for bigger fish to fry.

 

Kind regards,

 

Tony



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#3 SQFconsultant

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Posted 13 January 2016 - 04:46 AM

Document it.

We are also IFS Registered consultants.

It is one thing to say you do something, but better to document your program in writing.


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Glenn Oster

 

SQF Certification & Implementation Consultant

Serving clients in: USA, Centro America & Caribbean Islands

International Toll-Free: 800-546-1452

USA Skype Number: 772-646-4115

 

www.GlennOsterConsulting.com


#4 Tony-C

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Posted 13 January 2016 - 06:27 AM

Document it.

We are also IFS Registered consiltants.

It is one thing to say you do something, but better to document your program in writing.

 

If you are a consultant then I would think it important that you could spell 'consultant' or at least use spell checker!



#5 Simon

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Posted 13 January 2016 - 07:17 AM

Sorry I corrected the typo before I saw your post. :smile:


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Simon Timperley
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#6 Tony-C

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Posted 13 January 2016 - 02:10 PM

Sorry I corrected the typo before I saw your post. :smile:

 

Jai Dee as they say over here (kind-hearted).

 

Glad to see your spellchecker works boss!



#7 Danica

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Posted 07 December 2017 - 01:13 PM

Good DeeTee, we have yet to be audited and we also have the same type of customer interaction with our company president (we are a small company, about 40 people). Did you include the customer focus in the company statement portion of the document?

TY
DA






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