Glad to hear it wasn't an error on your part and the product is ok. I bet 'relief' is an understatement for your team.
I think the lab should be liable for loss, at least of raw material not to mention the time, stress, equipment, potential supplier relation issues, loss of production etc etc it must have caused you guys. Just as you could be financially liable if there was actually an outbreak and it reached the customer. Ineptitude is a key word, and finances of the current situation aside, the prospect of a repeat of this in future or even missing a positive result is concerning. I presume you will be switching labs?
Thanks for your comments. I don’t think so. If it was me, I would change but the decision come from the head office not us.
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