Shout out to all the contract manufacturer/packager people!
What should we require of the Brand Owners that we work with. Does the FDA require them to have a Recall Plan (it's their number on the product) or a Supplier Verification Program (for their ingredients and contracted facilities)? What would be the minimum they should be doing and what should we verify?
I hate to admit it, but we work with Brand Owners that don't seem to have a clue when it comes to quality. Occasionally we'll receive packaging that apparently hasn't been reviewed by anyone other than the marketing team, so it looks pretty but doesn't comply.
Right now, we have quality agreements that say they will do the due diligence on labels, suppliers, etc. We are trying to update our systems to get what we need for our continued third party certification in cGMPs, complying with FSMA. We'll be asking our brokers and clients for the information on suppliers, etc.
We do various dry powder mixes, mainly dietary supplements, for over 300 clients and 1000's of different products a year.
In trying to be thorough but not overwhelm ourselves, what do other contract companies out there do for the Brand Owners and what do they require them to do. How would you "reject" a supplier for a client?
Thanks in advance!