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#1 WeeVa


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Posted 10 November 2019 - 01:55 PM

Hi All,


I was given a task to develop KPI for QA/QC dept in the company.

We are a food manufacturing company that supplies food products to retail stores.

We only produced one type of food product to be distributed to our retail stores.


Appreciate if anyone could share some ideas for QA/QC dept KPI setting.

My management wanted the dept to think of other KPI measures besides the usual ones that related to QA/QC e.g. customer complaints, % non-conformances, etc.


Thank you very much.

#2 GMO


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Posted 11 November 2019 - 07:25 AM

Really good topic because the KPIs you mention, consumer complaints and non conformances are output measures.  In my opinion it drives better results if you have some input measures.  To do this, what I'd do is get a team together and brainstorm what are the critical things which drive customer complaints and non conformances (as an example) or external audit scores if you like.  You could use a traditional fish bone diagram if you like.  Think about behaviours but also get deep down and dirty with the equipment.  These critical things could then become input measures in your KPIs.  So for example, you could have:

  • Internal audit scores
  • right first time (% units produced and not held)
  • If you do a food safety culture questionnaire, % compliance with your plan of activities to improve it
  • % of people trained on specific courses relating to food safety and quality

I'm not sure if that is clear but if you only focus on output measures you don't have as much control over, then the pace of change can be glacial.  By focusing on input KPIs, you not only see faster change but you don't get as distracted by normal fluctuations.  You need to keep an eye on those output measures though at some level.  You can't just ignore them but they're more verification than monitoring.  Focus on the right behaviours and those output measures will come all on their own.

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#3 Shitta


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Posted 11 November 2019 - 09:19 AM

You may find this article helpful:

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Also tagged with one or more of these keywords: KPI, Quality, Food Manufacturing, Food Retail, Quality Assurance, Quality Control, Quality Performance, Continuous Improvement, Key Performance Index, Food Safety

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