I was given a task to develop KPI for QA/QC dept in the company.
We are a food manufacturing company that supplies food products to retail stores.
We only produced one type of food product to be distributed to our retail stores.
Appreciate if anyone could share some ideas for QA/QC dept KPI setting.
My management wanted the dept to think of other KPI measures besides the usual ones that related to QA/QC e.g. customer complaints, % non-conformances, etc.
Thank you very much.