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Quantitative and Qualitative Objectives and Goals

goals qualitatitive quantitative goals sqf supervisors food safety

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Fadeyinmi

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Posted 06 December 2021 - 09:36 PM

Hello Everyone, 

I am a Food Safety Coordinator (a supervisory role) in an SQF certified facility, however I am new to this role (barely 6 months).

I have been asked by my Manager to come up with 4 quantitative objectives/goals and 1 qualitative goal for the next year, 2022. Please, I need help coming up with a few and how to measure them. Thank you. 



mgourley

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Posted 07 December 2021 - 12:11 AM

I suppose it all depends on what you produce, but some of the most obvious are:

 

1. Customer complaints per million units/pounds/etc.

2. Customer complaints for foreign material per the above.

3. Percentage of product out of spec (your criteria may vary)

4. Mandatory training completion percentage.

5. Percentage of PM's/Master Cleaning Schedule tasks completed.

 

Qualitative or quantitative, your KPI's should be meaningful and show, somehow, that your actual performance against goals that you have set are being met and are contributing to continuous improvement.

 

Marshall



beautiophile

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Posted 07 December 2021 - 12:40 AM

For management standards, IMEX, auditors don't check if your objectives are reasonable, they want you to set targets and make actions against the results (success or failure). The NCs only come when one does nothing, like no objectives, no monitoring, no taking feedback.

In case of business perspective, it's a different story. Setting too low profitable objectives or failing once may disappoint shareholders/owners and they would replace the managers.



mgourley

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Posted 07 December 2021 - 12:44 AM

Exactly. You have to set goals and then determine if you are meeting them or not. 
If you are not, you are expected to discern why.

 

Marshall



lakmal

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Posted 08 December 2021 - 10:07 PM

If I may add to Post #2 above:

DIFOT - Delivery In Full & On Time - This is a measure of deliveries made in full ( ie as per the customer ordered quantity) and on time ( ie as per the delivery time & date specified by the customer) as a percentage of total deliveries for the month. It is typical to have a target DIFOT of 98% or more.

 

Regards 

 

Lakmal







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