I am looking for a second opinion please
I have moved from QA at a pharmaceutical wholesaler to QA at a industrial gas company looking to supply the food market.
They current put all issues onto a Non conformance log, everything from pricing errors to contaminated gas.
I would prefer to have a NC log for issues which affect product quality (leaking valves, contaminated gas, incorrect procedure being followed, stock being released without quality checks etc) and a separate log for general complaints (priced incorrectly, input error, invoice error) those that don't affect the quality of the product, but affect the overall service.
Both will be monitored and analysed in the quality review meetings. Trends will be monitored on both, I just don't want the Customer staff having to fill in a detailed Non conformance report for something such as a customer being overcharged by £3.
Would this be correct, or do all issues need to be logged as a NC ?