I've run into another FDA registration issue that is causing me problems.
I hope someone on the forum will be able to provide helpful advise.
One of my customers is claiming that they've got an FDA registration certificate, but that they're only allowed to share the registration number. I've asked one registrar if they have those numbers on file. No dice, they were not the registrar that registered those numbers.
There is no public database to check.
How can I figure out if the number provided belongs to the company in question and how long the registration is valid for if they refuse to provide the document? Am I supposed to just drop their approval for American customers or is there an alternative I'm not seeing?