6 replies to this topic

[ChelseaC]

Hi everyone,

 

I just purchased the FSSC22000 Food Safety Management System for Food Manufactures - Version 6 on the website but I can't seem to find where I go to access the documents. 

 

I've been sent the receipt/invoice to my email but both emails also say nothing about accessing the documents.

 

When I click on the purchases button on the website, I can click on the purchase but it doesn't give access to download anything or show any attachments?

 

Please help, I'm clueless and just thought it would automatically come through?

 

Thank you. 

 

 

[sarafelicia10]

I have the same problem with a training!  I received a payment confirmation, but I can find where to access the training. I sent an email to the support system a couple of hours ago, hopefully they send me to the right direction. 

[Tony-C]

Hi everyone,

 

I just purchased the FSSC22000 Food Safety Management System for Food Manufactures - Version 6 on the website but I can't seem to find where I go to access the documents. 

 

I've been sent the receipt/invoice to my email but both emails also say nothing about accessing the documents.

 

When I click on the purchases button on the website, I can click on the purchase but it doesn't give access to download anything or show any attachments?

 

Please help, I'm clueless and just thought it would automatically come through?

 

Thank you. 

 

Hi ChelseaC,

 

Thank you for placing an order. I do apologise for the delay, orders have to be authorised to prevent fraud. I have seen a payment notification but the details haven’t come through to me yet.

 

We do cover a large part of the day but not all 24 hours. The UK office is open in a couple of hours, I will chase this up for you then. So hopefully we will have you sorted in the next few hours.

 

Kind regards,

 

Tony

[Tony-C]

I have the same problem with a training!  I received a payment confirmation, but I can find where to access the training. I sent an email to the support system a couple of hours ago, hopefully they send me to the right direction. 

 

Hi sarafelicia10,

 

What training did you purchase? I will chase this up for you.

 

Kind regards,

 

Tony

[Tony-C]

Hi ChelseaC,

 

Your download instructions have been sent to your email address.

 

Kind regards,

 

Tony

[Lynx42]

When I signed up for training it took 4ish hours to get an email with the links and info.  I figured it was because I'm in a different country and there is a large time difference, so was going to give it a day before I got really mad.

It would be nice if when you purchase something there is a note with the invoice/receipt that there may be a delay in the actual product/links being emailed or available.

[Simon]

That's a good idea, we will get this added.

 

Kind Regards,

Simon