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Considerations when assessing customer needs and expectations?

Started by Mohan@, Oct 24 2015 09:11 AM
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Customer focus

Mohan@

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Posted 24 October 2015 - 09:11 AM

What are to be considered for customer needs and expectations documenting.

 

If we consider only product, package and label is OK.

Or anyother inputs are welcome


Thanks Regards, Mohan Whatsapp No: +91 9743114693

zarahtrania

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Posted 02 November 2015 - 01:40 AM

Try considering customer requirements based on the ISO9001:2008 and ISO22000:2005 requirements as well, Sir. It could be a good input.


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Tony-C

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Posted 02 November 2015 - 06:40 AM

This can be quite a broad range:

 

delivery related things such as order lead time, format of delivery

certification requirements

documentation requirements, statements, COA etc

minimum shelf life on delivery

 

I'm sure there are quite a few more.

 

Regards,

 

Tony


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