6 replies to this topic

[rosie]

Hi Everyone

Came across some old TQM books i've had from years back and re-visited some of the sayings we used to put up all over the place - only now i think they are quite good - must be getting old! - what do you think of this one:

"Quality is what your customer says it is, not what you think it ought to be"

-brilliant!!

Rosie

[Simon]

Hi Everyone

Came across some old TQM books i've had from years back and re-visited some of the sayings we used to put up all over the place - only now i think they are quite good - must be getting old! - what do you think of this one:

"Quality is what your customer says it is, not what you think it ought to be"

-brilliant!!

Rosie

It's true. Who said it?

I was just surfing around and came across this library of Philip Crosby Articles and then I got lost for an hour or so. Great!

By the way one of his famous quotes was "Quality is Free" - which I think means the time, effort and money invested in quality improvement pays for itself...if done well.

Regards,
Simon

[Zeeshan]

Sharing a piece of information - An Interview with Joseph M. Juran by Quality Digest.

http://www.qualitydi...body_juran.html

Regards:
Zeeshan.

[Charles Chew]

"Quality is what your customer says it is, not what you think it ought to be"

As we can never satisfy all customers, "quality" may be what customer perceive it to be and not necessarily base on facts but enhance by brand value, product packaging structure, advertisement, etc ......... so it is possible that we can determine what "quality" ought to be..... perhaps, from a market leader point of view!

[rosie]

Thanks for all those interesting articles - Viva la TQM!

Rosie

[rosie]

I enjoyed this article by Tom Peters

 Quality136_final_color_060409.pdf   44.44KB   52 downloads


Rosie

[Tony-C]

I enjoyed this article by Tom Peters

 Quality136_final_color_060409.pdf   44.44KB   52 downloads


Rosie

Thanks for that, I enjoyed it too

From my experience 1 & 2 say everything about a company:
1. Quality is a reception desk that exemplifies and enhances the brand.
2. Quality is the enthusiasm of the receptionist’s greeting.

Regards,

Tony