TQM sayings

Question

TQM sayings

Started by rosie, Mar 12 2010 12:28 PM

#1 rosie

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Posted 12 March 2010 - 12:28 PM

Hi Everyone

Came across some old TQM books i've had from years back and re-visited some of the sayings we used to put up all over the place - only now i think they are quite good - must be getting old! - what do you think of this one:

"Quality is what your customer says it is, not what you think it ought to be"

-brilliant!!

Rosie

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Simon · Answer 1

#2 Simon

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Posted 12 March 2010 - 07:27 PM

Hi Everyone

Came across some old TQM books i've had from years back and re-visited some of the sayings we used to put up all over the place - only now i think they are quite good - must be getting old! - what do you think of this one:

"Quality is what your customer says it is, not what you think it ought to be"

-brilliant!!

Rosie

It's true. Who said it?

I was just surfing around and came across this library of Philip Crosby Articles and then I got lost for an hour or so. Great!

By the way one of his famous quotes was "Quality is Free" - which I think means the time, effort and money invested in quality improvement pays for itself...if done well.

Regards,
Simon

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Zeeshan · Answer 2

#3 Zeeshan

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Posted 13 March 2010 - 05:30 AM

Sharing a piece of information - An Interview with Joseph M. Juran by Quality Digest.

http://www.qualitydi...body_juran.html

Regards:
Zeeshan.

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Charles Chew · Answer 3

#4 Charles Chew

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Posted 14 March 2010 - 04:51 AM

"Quality is what your customer says it is, not what you think it ought to be"

As we can never satisfy all customers, "quality" may be what customer perceive it to be and not necessarily base on facts but enhance by brand value, product packaging structure, advertisement, etc ......... so it is possible that we can determine what "quality" ought to be..... perhaps, from a market leader point of view!

Cheers,
Charles Chew
www.naturalmajor.com

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rosie · Answer 4

#5 rosie

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Posted 15 March 2010 - 01:46 PM

Thanks for all those interesting articles - Viva la TQM!

Rosie

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rosie · Answer 5

#6 rosie

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Posted 16 March 2010 - 02:07 PM

I enjoyed this article by Tom Peters

Quality136_final_color_060409.pdf 44.44KB 50 downloads

Rosie

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Tony-C · Answer 6

#7 Tony-C

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Posted 06 April 2010 - 02:34 AM

I enjoyed this article by Tom Peters

Quality136_final_color_060409.pdf 44.44KB 50 downloads

Rosie

Thanks for that, I enjoyed it too Posted Image

From my experience 1 & 2 say everything about a company:
1. Quality is a reception desk that exemplifies and enhances the brand.
2. Quality is the enthusiasm of the receptionist’s greeting.

Regards,

Tony

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