Unedited live chat from today's live webinar:
YOUSSEF: Hello Simon and all kind staff from Egypt
goldi: Hi Everybody... Goldi Chauhan from UAE
Rickey: Hello everybody
Melina: Hi everybody! Melina from Argentina
Michael: Greetings all from Portland, OR USA!
David Levy: Shalom everybody from Israel
Yehia: Hi everybody
Brian: Good morning from St. Louis, MO
Lupita: Hello from France!
Constantine: Hi everyone from Russia!
Pablo: Hello from Spain
Dan: Hello from Lancaster, PA USA
Jose Calzada: Hello, good morning
Jeffrey: Greetings from Boone, North Carolina USA
Cory Baron: Sorry, video problem...HTMLZ5...
Theresa: anyone having a problem with the sound,
Christine: Christine Boudreau
Avi Maltz: Shalom David - Todah
HUGO ANTONIO: hello from Mexico, city
Amrika Bandoo: hello good morning
rakesh: Hi ,good evening to all of you
Monica : Hi everybody from Montreal
Norm: Hello from Charlottesville VA
Jeffrey: Sound is working fine for me.
maria lynn yee francisco: hi everyone, maria lynn yee francisco here, philippines.
miguel: good morning
Kim: Hi Everyone, Ottawa Canada
Craig: Hello from Wisconsin
Javier: Morning from the DMZ in Korea!
umesh: hi good evening from bangalore, india
David: good morning folks
Haitham: Hi to everyone
Carrie: Hey everyone from Charlotte, NC!
Pilar: hello from Manchester, England!
Caity: good morning from Reading, PA
HUGO ANTONIO: hello from Mexico City
Carina: Hello from Portugal
Shingai: Hi all
Elizabeth: Good morning from Columbus, OH!
Lewis: Good Morning from Massachusetts, USA
Lyn: Good Morning from Delta BC
Michelle: Good Afternoon From somerset England
Sue Howlett: Good afternoon from Reading
Jonap: Jonap - Bahrain
Liudmila: Hi everybody
Gaganpreet: Hi from Canada
Jose Calzada: Hello from Mexico
Leonard: Hello everyone from Toronto
Francoise: Francoise in Seattle, Wa: Hello!
Andrea Taiani : Hello from italy
Philippe: Hello from Saint-Clar in France
Ron : Hello from Kitchener, Ontario Canada
Dirk: Morning from Canada
Simon Timperley: Hello friends
Shady Ramsies: hello everyone from usa
alyssa: a sunny hello from New Mexico
Azita: Hi everyone. Have a good time.
Cory Baron: video/audo format problem...
Deb Kane: I do not have audio
maria lynn yee francisco: no sound
Simon Timperley: Try closing the webinar and restart. Or try a different browser.
Javier: First time I'm having issues with both audio/video.
Jeffrey: I am using Chrome and everything is working.
Simon Timperley: Does anyone HAVE audio?
Sue Howlett: yes
waiman: Yes loud and clear here
Rossane Vazquez: I am having both audio and video problems
Craig: I'm using chrome and everything is fine on my end
Lupita: yes, audio and video ok
Brandy: Hello from the Ice Cream Capital of the World!!\
Brian: Mozilla Firefox, all is working well.
Jill: video and audio are fine here, mozilla firefox
Shingai: I am using chrome and everything is fine
Robert: Hi everybody from sunny Israel
Theresa: ok now
Norm: lost everything
rakesh: hi any body from india
melissa: I have tried both chrome and IE and neither are working for audio or video
Cory: New browser, got it no Simon
Haitham: Hi again
Robert: Not ok now... lost audio and video
Ana : the presentation is gone?
Rossane VAzquez: I have nothing
Shady moawad: Hi
Adenike Otufale: Webinar is off!
Elizabeth: Click "reconnect"
miguel: using Explorer no issues - might be your locak net connection?
Philippe: Philippe Hello from France
Elizabeth: came right back up for me
Cory: Try a new browser
Jenna: I lost audio & video for a moment but press refresh and it comes back up
Javier: HIt the computer screen with a hammer.
Simon Timperley: Live streaming is VERY tempremental...always good to try other browser, or clearing cache.
Robert: Thanks Elizabeth
rakesh: sound fluctuating
Azita: What happened? It's gone!
Rossane VAzquez: 2 browsers and nothing
Amrika Bandoo: hello good morning
Adenike Otufale: Refresh and it will come back
Rossane VAzquez: nothing
Deb Kane: is this being recorded? I still do not have audio
Robert: Click on refresh bottom right of your screen
John Freeman: motivation
Brian: Hands down motivation
Constantine: motivation and capability
Dan: Every situation is unique
steve: all working here, sound and video - using google chrome
Andres: use the vote buttoms!!!!!!!!!!!
Rossane VAzquez: Complacency
Vickie: awareness and knowledge seem they could be the same
Andres: USE VOTE BUTTONS!!!!!
Vickie: without awareness and knowledge, there will be no motivation
Jeffrey: I give written tests
Jeffrey: with one question always as a joke
Jeffrey: that way I can see who is really reading through the test.
Monica : Motivation
maria lynn yee francisco: hi, what would be the best motivating factor , in your experience?
miguel: same here - always add a goof question
Kirsten: The key (and CHALLENGE) is to get people to understand the "why" behind all the procedures and documentation
Hemant: Good Evening from Mumbai
Sara: good morning from Kansas!
rakesh: Good eve hemant
Francoise: I think that they know the theory but not the reason/the impact of the skill!t
alexandra vr: hello from greece
miguel: new century kansas here
Jeffrey: Case studies are a great teaching tool for illustrating the impact of doings right or wrong.
VIVEK: hi everybody
sanjay: hi every body , case studies are interesting
Jeffrey: meant to say doing things right or wrong.
Steven: did it freeze?
Muhammad Zahir Ghori: Hello. This is M.Z. Ghori from Pakistan
Francoise: Yes, Jeffrey
Elizabeth: Are people getting the video/audio? I am still showing the ppt slides
Gabriel: Hi everybody
Javier: Cool.... now I'm getting a World news feed instead of the Webinar.
Jeffrey: I see it playing.
VIVEK: yes audio and video is working good
Jeffrey: That is intentional Javier
Michelle: I have lost it I have Today talking about forgotten baby syndrome what is going on???
Carla: The video is frozen
Jimena: same as michelle!
Jeffrey: it is part of the presentation'
Jeffrey: illustrating awareness or lack thereof.
Javier: Hi Michelle.... I'm getting the same Today program.
steve: all working fine here Simon - Chrome
Michelle: would have been better if it was about food!!!
miguel: it is part of the food safety training - are you not listening to teh presenter guys?
Ben: It is explaining that habit based memory systems can overshadow fact based memory systems
Cecile: Michelle and Jimena, the baby syndrome video (Today program) is part of the presentation
Ben: its supposed to be on michelle
Brandy: It is part pf the presentation
Caity: all i see is Today doing a story about forgotten baby syndrome. I'm using Chrome
Subhash Vaidya, Mumbai,India: subhash says hi
Javier: Ahhh!! Now I lost the Today Show.
waiman: Great idea to have a neuro scientist to explain forgetfulness
Mavis Jika : Am seeing the forgotten baby syndrome
Lyn: think of the connection to the staff on the floor, it's the same thing, they do the same thing every day
miguel: los pesentation syndrome haha
Caity: ok, i had to step away from my desk for a second
Jeffrey: Habit is not awareness.
Subhash Vaidya, Mumbai,India: This is Subhsh from India
Dan: Never knew my mother in laws birthday
maria lynn yee francisco: no
Pilar: God knows when is my in-laws bday
maria lynn yee francisco: dont rem
Jeffrey: She has the same birthday as my youngest daughter so I lucked out.
Javier: Thank goodness I don't have a mother-in-law!
Theresa: hearing double voices again
Jeffrey: Force them through the sanitizing barrier,
Simon Timperley: lol Javier
Jeffrey: Carrot or the stick?
Jill: Isn't case 4 more about not understanding the risk (ie knowledge) instead of motivation? Or maybe understanding risk provides motivation?
Lewis: I think you might have something there Jill
Craig: Good question
Cecile: I agree with you Jill
Jeffrey: Based on the tone of operator's response I think it was more a lack of motivation.
Jill: Thank you for the clarification :)
Constantine: Agree with Jeffrey - she might know but simply didn't want to do
Pilar: lack of language, lots of employees are immigrants and come from different cultures.
Cory: Can you speak of Intrisic Motovation vs. Extrinsic Motovation?
Simon Timperley (to Cory): I will save this till he q and a
waiman: Would you be able to recommend any books on Behavioural science?
Elizabeth: Is there some sort of test/quiz to determine decision maker type? Like the Introver/Extrovert/feeling etc classification system?
derrion: I have a rebel on my hands now.....
Lewis: The Rebel
Nuno Soares: sentimental
derrion: i see the sentimental the most
maria lynn yee francisco: obedient
Pablo: ALL in same proportion
Brian: Our entire maintenance staff falls into the rebel catagory
Norm: can you show poll results
derrion: Sentimental (first), 2nd appeaser, 3rd rebel, 4th obedient 5th scientist
Kelly: Brian, ours too !! lol
Dan: maintenance guys always think they are rebels
Jeffrey: Interestingly we as the scientists write the procedures.
Javier: I'm a Rebel without a Cause.
Jeffrey: Sessions like this definitely helps me to approach my job with a broader perspective.
Brian: Have gone through several inkpens on them
Jill: Must be lucky, mine are obedient scientists!
Pilar: lazy people, maintenace do not like to follow rules.
Lewis: Because their jobs are NOT based on food
Patty: most maintenance employees by their skill and background are independent which may be part of their personality
Brian: In my case it is that they are mostly old school guys that just don't get it and don't want to.
Sara: Maintenance crews have pressure exerted on them from management to get machines up and going to produce, pounds, pounds and pounds.
Lewis: Where can I find that course?
Jeffrey: It also relates to the machismo required to interact with a group of guys.
Steven: where can I find information on that course?
Jean: I can't wait to replay this seminar with our management team, esp Maint - should get a good discussion going
Sara: unless maintenance have support from their bosses stressing food safety they will be allowed to do what they think is best to complete that production demand
Bria B: Where can we find the 2 day training for maintenance personnel?
John Freeman: Now throw in the language barrier and....
Craig: Our maintenance department has the knowledge and awareness of our food safety program they just lack consistency following procedures because they consider food safety second before getting the machine back up and running, this is frustrating
Brian: Agreed Craig.
Jeffrey: Sara is right, the drive must come from the top.
alyssa: allergen realization IS very difficult to convey. I SO agree.
Lewis: Maintenance personnel Training....Where can we get it????
Gail: I work in packaging. I don't have the same stories and risks to food safety but are still expected to follow the same guidelines. How do I appeal to employees?
Jeffrey: I tell the story of a mother who was in charge of change over saniitation, brough home product for her daughter and the daughter died of anaphalactic shock.
Kirsten: Just did allergen training this week -- tried something different when testing: gave 3 different scenarios of 3 FDA recalls and had the employees work in groups of 2-3 to determine what systems we have in place that (if followed) would have prevented the recall. It really got them talking.
Jeffrey: anaphylactic, sorry.
Azita: Definitely agree!
Francoise: Leadership support and example in following procedures is very important!
Craig: Gail, I am in the same situation, it is hard to get the point across to my employees that we must treat it as food, they have a hard time grasping why
Norm: Gail..appeal to the fact that their kids and grandkind may use contaminated products if theya rent careful
Tammy: I am in the same situation as you Gail. We make the boxes
Jimena: thats the most difficult!
Mohamed Elsawy: greaings for all
Craig: Gail, I've taken real life examples of packaging recalls and present it during refresh training and it has helped
Sara: how can you monitor hand washing without cameras?
Jeffrey: Swab their hands
My Most: Sara, you can have someone watch them as well.
Cory: Can you speak of Intrinsic Motivation vs. Extrinsic Motivation?
waiman: Great webinar !! Many thanks
Jill: GREAT TRAINING
Michael: Excellent webinar - thank you.
Steven: sara, our handwashes have a counter on them
John Freeman: I gave a long speech on safety once and at the end an employee shouted out,"I want more money".
Gauri: Thank you so such an informative talk
Sara: yes, this has been a very educational webinar, thank you!
Jeffrey: Fantastic, job well done.
My Most: Steven, what kind of counter?
Dan: Well done
Rob: Will this webminar be avaialbe offline afterwards - I would like to share this with my management team
Brian: This was a great webinar. Thank you very much!
Francoise: Thank you!
Tammy: Good webinar - better than most.
Constantine: Brilliant presentation))
Laura Obea : This king of training would be great but it is also difficult to spend all this time with employers.
Azita: Thanks it was Great!
Pilar: thank you for this, it was very informative!!
Steven: they are from meritech and they count each cycle that is ran
alexandra vr: thank you!
Lyn: great presentation
Jimena: Great!! Thanks!
Vanda: Really enjoyed it!
David: fun (Today Show) and activite (questionnaire)
Ilias: This was indeed very useful. We tend to think of food safety as strictly technical and ignore employee motivation
Susana: Great presentation!!! Thank you both!
Pablo: thnak you, very nice presentation !!
maria lynn yee francisco: Thank you it is very educational. I am delighted i have learned a lot. i hope to get the copy of the slides. Thank you simon.
Norm: Nice job and good info
Ron : Very interesting presentation - many thanks
YOUSSEF: Thanks a lot David and Simon for your valuable webnar
Craig: Very helpful presentation
Kirsten: Thank you for this - I'm going to share this with my QC team and Supervisors
Lewis: Absolutely Informative and helpful!
Cecile: Sara, the question is double, how to make sure the employee wash their hands but also that they wash them thorroughly/
Dan: Well done!
Laura Obea : Thanks! Great presentation!
Sue Howlett: Thank you
Meena: How sweating of workers should be managed ?
Yemi: Great! Thank you
steve: Many thanks for the presentation. Very useful.
Craig: good training
sherry: Does anyone know of free material to use for training
Olamide: I strongly believe motivation and rewaed system is the key
Bria B: Yes going to rewatch at least twice. Going to share with my senior management team as this is our problem at our facility. We also have managers in their roles that have never been trained/motivated properly..
Michelle: What a fantastic presentation, made so easy to understand, I have had a light bulb moment concerning some of our staff that just never seem to get it!!! Thank you
Liudmila: Thanks for your presentation! Very informative
Yehia: It is great . Thank you
sasha: Another factor to take into onsideration is the impact of supervisors on the behavior of those they have resposibilities for. I have heard various employees say that they don't do a particular procedure because "they don't see anything happening when their supervisor does not do it"
Javier: Nice presentation.... Sundance Film Festival worthy!
Vickie: Seriously, the best presentation/discussion on behavior based Food safety I've heard. Boiled down to really intuitive components. Thank you so much!
Bria B: Thank you for sharing your knowledge with us!
waiman: With NLP you can work on instrinic motivation
Sara: is access to the ppt available?? there was a lot i missed in my note taking
Mohamed Elsawy: how to translate into KPIs?
Nadean Kennedy: what are some rewards of good behavior
Ildiko: The fact that you got us participate was facilitating the learning process :). Great job! Thanks. Really enjoyed it.
Lewis: Where can we get the 2-day maintenance training you spoke of earlier?
Brian: Nadean, i have found free lunches or money motivates 99% of everyone.
Cecile: Good presentation. Thank you
Nadean Kennedy: what are some rewards of good behavior?
Nadean Kennedy: thanks Brian
Sherrie: Can we have more information on this Food Safety Training for Maintenance?
Meena: How should we manage sweating of workers? I hav
Shady moawad: Great presentation .. thank you ..
Elizabeth: Our SQF auditor required at least sleeves because of sweating
Sara: very true, and that is really the biggest road block management has when it comes to investing in good training, time away from production
David Levy: Very good webinar, Thanks David & Simon!
Gaganpreet: great presentation
Lyn: cool the area, and make it less manually intensive, more off floor breaks
Sara: i need the management seminar for my team!!
Avi Maltz: Enjoyable as always David
Brian: And until it backfires they will not understand.
Milynda: interesting presentation, my team loved it
Lyn: interested in the maintenance training as well
Colette: has David published work
Brian: Short of having a failed audit, how can one motivate upper management?
Shahid: Thanks for the good time
Mohamed Elsawy: great effort from all, thanks
maria lynn yee francisco: the presentation is very clear. thank you so much.
Tammy: If 2 of us were watching, but only one is registered, can we get a certificate for that person?