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Behavioral Based Food Safety

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#1 Simon

Simon

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Posted 14 August 2015 - 06:12 PM

Behavioral Based Food Safety

 

Presented by:

 

David Rosenblatt, Director of Training and Veterinary Consultant, Sher Consulting and Training 

 

Taking place:

 

Friday, August 21, 2015 (03:00 PM - 04:00 PM UK Time).  This is a 10 a.m. Eastern Start.

 

Studies show that 25-40% of food employees don’t wash their hands properly after visiting the toilet. In this webinar we will obtain tools to better understand what barriers stand between planning and implementation. These tools will enable food safety professionals to put together a more effective comprehensive food safety implementation program at the workplace. We will present the novel MACK (motivation, awareness, capability and knowledge) model of human behavior. Using case studies we will utilize the model to shed light on what is really going wrong in the industry and gain insight and how to effectively modify behavior. 

 

Webinar Recording >>

 

Presentation Slides >>

 

​Upcoming Live Webinars >>


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#2 Simon

Simon

    IFSQN...it's My Life

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  • United Kingdom
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  • Interests:Married to Michelle, Father of three boys (Oliver, Jacob and Louis). I enjoy cycling, walking and travelling, watching sport, especially football and Manchester United. Oh and I love food and beer and wine.

Posted 21 August 2015 - 07:15 PM

Unedited live chat from today's live webinar:

 

YOUSSEF: Hello Simon and all kind staff from Egypt

goldi: Hi Everybody... Goldi Chauhan from UAE

Rickey: Hello everybody

Melina: Hi everybody! Melina from Argentina

Michael: Greetings all from Portland, OR USA!

David Levy: Shalom everybody from Israel

Yehia: Hi everybody

Brian: Good morning from St. Louis, MO

Lupita: Hello from France!

Constantine: Hi everyone from Russia!

Pablo: Hello  from Spain

Dan: Hello from Lancaster, PA USA

Jose Calzada: Hello, good morning

Jeffrey: Greetings from Boone, North Carolina USA

Cory Baron: Sorry, video problem...HTMLZ5...

Theresa: anyone having a problem with the sound,

Christine: Christine Boudreau

Avi Maltz: Shalom David - Todah

HUGO ANTONIO: hello from Mexico, city

Amrika Bandoo: hello good morning

rakesh: Hi ,good evening to all of you

Monica : Hi everybody from Montreal

Norm: Hello from Charlottesville VA

Jeffrey: Sound is working fine for me.

maria lynn yee francisco: hi everyone, maria lynn yee francisco here, philippines.

miguel: good morning

Kim: Hi Everyone, Ottawa Canada

Craig: Hello from Wisconsin

Javier: Morning from the DMZ in Korea!

umesh: hi good evening from bangalore, india

David: good morning folks

Haitham: Hi to everyone

Carrie: Hey everyone from Charlotte, NC!

Gauri: hello

Pilar: hello from Manchester, England!

Caity: good morning from Reading, PA

HUGO ANTONIO: hello from Mexico City

Carina: Hello from Portugal

Shingai: Hi all

Elizabeth: Good morning from Columbus, OH!

Lewis: Good Morning from Massachusetts, USA

Lyn: Good Morning from Delta BC

Michelle: Good Afternoon From somerset England

Sue Howlett: Good afternoon from Reading

Jonap: Jonap - Bahrain

Liudmila: Hi everybody

Gaganpreet: Hi from Canada

Jose Calzada: Hello from Mexico

Leonard: Hello everyone from Toronto

Francoise: Francoise in Seattle, Wa: Hello!

Andrea Taiani : Hello from italy

Philippe: Hello from Saint-Clar in France

Ron : Hello from Kitchener, Ontario Canada

Dirk: Morning from Canada

Simon Timperley: Hello friends

Shady Ramsies: hello everyone from usa

alyssa: a sunny hello from New Mexico

Azita: Hi everyone. Have a good time.

Cory Baron: video/audo format problem...

Deb Kane: I do not have audio

maria lynn yee francisco: no sound

Simon Timperley: Try closing the webinar and restart. Or try a different browser.

Javier: First time I'm having issues with both audio/video.  :(

Jeffrey: I am using Chrome and everything is working.

Simon Timperley: Does anyone HAVE audio?

Dan: yes

Sue Howlett: yes

waiman: Yes loud and clear here

Rossane Vazquez: I am having both audio and video problems

Craig: I'm using chrome and everything is fine on my end

Lupita: yes, audio and video ok

Brandy: Hello from the Ice Cream Capital of the World!!\

Brian: Mozilla Firefox, all is working well.

Jill: video and audio are fine here, mozilla firefox

Shingai: I am using chrome and everything is fine

Robert: Hi everybody from sunny Israel

Jimena: perfect!

Theresa: ok now

Norm: lost everything

rakesh: hi any body from india

melissa: I have tried both chrome and IE and neither are working for audio or video

Cory: New browser, got it no Simon

Haitham: Hi again

Cory: now

Robert: Not ok now... lost audio and video

Ana : the presentation is gone?

Rossane VAzquez: I have nothing

Shady moawad: Hi

Adenike Otufale: Webinar is off!

Elizabeth: Click "reconnect"

miguel: using Explorer no issues - might be your locak net connection?

Philippe: Philippe Hello from France

Elizabeth: came right back up for me

Cory: Try a new browser

Jenna: I lost audio & video for a moment but press refresh and it comes back up

Javier: HIt the computer screen with a hammer.

Simon Timperley: Live streaming is VERY tempremental...always good to try other browser, or clearing cache.

Robert: Thanks Elizabeth

rakesh: sound fluctuating

Azita: What happened? It's gone!

Rossane VAzquez: 2 browsers and nothing

Amrika Bandoo: hello good morning

Adenike Otufale: Refresh and it will come back

Rossane VAzquez: nothing

Deb Kane: is this being recorded?  I still do not have audio

Robert: Click on refresh bottom right of your screen

Lewis: Motivation

susan: motivation

John Freeman: motivation

Ildiko: motivation

Elena: Motivation

Jonap: awareness

Jeffrey: motivation

Francoise: D

Brian: Hands down motivation

Constantine: motivation and capability

Craig: awareness

goldi: Motivation

Dan: Every situation is unique

Hemant: motivation

steve: all working here, sound and video - using google chrome

Andres: use the vote buttoms!!!!!!!!!!!

Rossane VAzquez: Complacency

Vickie: awareness and knowledge seem they could be the same

Andres: USE VOTE BUTTONS!!!!!

Vickie: without awareness and knowledge, there will be no motivation

Jeffrey: I give written tests

Jeffrey: with one question always as a joke

Jeffrey: that way I can see who is really reading through the test.

Monica : Motivation

maria lynn yee francisco: hi, what would be the best motivating factor , in your experience?

miguel: same here - always add a goof question

Kirsten: The key (and CHALLENGE) is to get people to understand the "why"  behind all the procedures and documentation

Hemant: Good Evening from Mumbai

tyler: test

Sara: good morning from Kansas!

rakesh: Good eve hemant

Francoise: I think that they know the theory but not the reason/the impact of the skill!t

alexandra vr: hello from greece

miguel: new century kansas here

Jeffrey: Case studies are a great teaching tool for illustrating the impact of doings right or wrong.

VIVEK: hi everybody

sanjay: hi every body , case studies are interesting

Jeffrey: meant to say doing things right or wrong.

Steven: did it freeze?

Muhammad Zahir Ghori: Hello. This is M.Z. Ghori from Pakistan

Francoise: Yes, Jeffrey

Elizabeth: Are people getting the video/audio? I am still showing the ppt slides

Gabriel: Hi everybody

Javier: Cool.... now I'm getting a World news feed instead of the Webinar.

Jeffrey: I see it playing.

VIVEK: yes audio and video is working good

Jeffrey: That is intentional Javier

Michelle: I have lost it I have Today talking about forgotten baby syndrome what is going on???

Carla: The video is frozen

Jimena: same as michelle!

Jeffrey: it is part of the presentation'

Jeffrey: illustrating awareness or lack thereof.

Javier: Hi Michelle.... I'm getting the same Today program.

Michelle: wierd

steve: all working fine here Simon - Chrome

Michelle: would have been better if it was about food!!!

miguel: it is part of the food safety training - are you not listening to teh presenter guys?

Ben: It is explaining that habit based memory systems can overshadow fact based memory systems

Cecile: Michelle and Jimena, the baby syndrome video (Today program) is part of the presentation

Ben: its supposed to be on michelle

Brandy: It is part pf the presentation

Caity: all i see is Today doing a story about forgotten baby syndrome. I'm using Chrome

Subhash Vaidya, Mumbai,India: subhash says hi

Javier: Ahhh!!   Now I lost the Today Show.  :(

waiman: Great idea to have a neuro scientist to explain forgetfulness

Mavis Jika : Am seeing the forgotten baby syndrome

Lyn: think of the connection to the staff on the floor, it's the same thing, they do the same thing every day

miguel: los pesentation syndrome haha

Caity: ok, i had to step away from my desk for a second

Jeffrey: Habit is not awareness.

Subhash Vaidya, Mumbai,India: This is Subhsh from India

Dan: Never knew my mother in laws birthday

maria lynn yee francisco: no

Pilar: God knows when is my in-laws bday

maria lynn yee francisco: dont rem

Jeffrey: She has the same birthday as my youngest daughter  so I lucked out.

Javier: Thank goodness I don't have a mother-in-law!

Theresa: hearing double voices again

Jeffrey: Force them through the sanitizing barrier,

Simon Timperley: lol Javier

Jeffrey: Carrot or the stick?

Jill: Isn't case 4 more about not understanding the risk (ie knowledge) instead of motivation? Or maybe understanding risk provides motivation?

Lewis: I think you might have something there Jill

Craig: Good question

Cecile: I agree with you Jill

Jeffrey: Based on the tone of operator's response I think it was more  a lack of motivation.

Jill: Thank you for the clarification :)

Constantine: Agree with Jeffrey - she might know but simply didn't want to do

Pilar: lack of language, lots of employees are immigrants and come from different cultures.

Cory: Can you speak of Intrisic Motovation vs. Extrinsic Motovation?

Simon Timperley  (to Cory): I will save this till he q and a

waiman: Would you be able to recommend any books on Behavioural science?

Elizabeth: Is there some sort of test/quiz to determine decision maker type? Like the Introver/Extrovert/feeling etc classification system?

derrion: I have a rebel on my hands now.....

Lewis: The Rebel

Nuno Soares: sentimental

derrion: i see the sentimental the most

maria lynn yee francisco: obedient

Pablo: ALL in same proportion

Jeffrey: LOL

Brian: Our entire maintenance staff falls into the rebel catagory

Norm: can you show poll results

derrion: Sentimental (first), 2nd appeaser, 3rd rebel, 4th  obedient 5th scientist

Kelly: Brian, ours too !! lol

Dan: maintenance guys always think they are rebels

Jeffrey: Interestingly we as the scientists write the procedures.

Javier: I'm a Rebel without a Cause.  :(

Jeffrey: Sessions like this definitely helps me to approach my job with a broader perspective.

Brian: Have gone through several inkpens on them

Jill: Must be lucky, mine are obedient scientists!

Pilar: lazy people, maintenace do not like to follow rules.

Lewis: Because their jobs are NOT based on food

Patty: most maintenance employees by their skill and background are independent which may be part of their personality

Brian: In my case it is that they are mostly old school guys that just don't get it and don't want to.

Sara: Maintenance crews have pressure exerted on them from management to get machines up and going to produce, pounds, pounds and pounds.

Lewis: Where can I find that course?

Jeffrey: It also relates to the  machismo required to interact with a group of guys.

Steven: where can I find information on that course?

Jean: I can't wait to replay this seminar with our management team, esp Maint - should get a good discussion going

Sara: unless maintenance have support from their bosses stressing food safety they will be allowed to do what they think is best to complete that production demand

Bria B: Where can we find the 2 day training for maintenance personnel?

John Freeman: Now throw in the language barrier and....

Craig: Our maintenance department has the knowledge and awareness of our food safety program they just lack consistency following procedures because  they consider food safety second before getting the machine back up and running, this is frustrating

Brian: Agreed Craig.

Jeffrey: Sara is right, the drive must come from the top.

alyssa: allergen realization IS very difficult to convey.  I SO agree.

Lewis: Maintenance personnel Training....Where can we get it????

Gail: I work in packaging.  I don't have the same stories and risks to food safety but are still expected to follow the same guidelines.  How do I appeal to employees?

Jeffrey: I tell the story of a mother who was in charge of change over saniitation, brough home product for her daughter and the daughter died of anaphalactic shock.

Kirsten: Just did allergen training this week -- tried something different when testing: gave 3 different scenarios of 3 FDA recalls and had the employees work in groups of 2-3 to determine what systems we have in place that (if followed) would have prevented the recall. It really got them talking.

Jeffrey: anaphylactic, sorry.

Azita: Definitely agree!

Francoise: Leadership support and example in following  procedures is very important!

Craig: Gail, I am in the same situation, it is hard to get the point across to my employees that we must treat it as food, they have a hard time grasping why

Norm: Gail..appeal to the fact that their kids and grandkind may use contaminated products if theya rent careful

Tammy: I am in the same situation as you Gail. We make the boxes

Jimena: thats the most difficult!

Mohamed Elsawy: greaings for all

Craig: Gail, I've taken real life examples of packaging recalls and present it during refresh training and it has helped

Sara: how can you monitor hand washing without cameras? 

Jeffrey: Swab their hands

My Most: Sara, you can have someone watch them as well.

Cory: Can you speak of Intrinsic Motivation vs. Extrinsic Motivation?

waiman: Great webinar !! Many thanks

Jill: GREAT TRAINING

Michael: Excellent webinar - thank you.

Steven: sara, our handwashes have a counter on them

John Freeman: I gave a long speech on safety once and at the end an employee shouted out,"I want more money".

Gauri: Thank you so such an informative talk

Sara: yes, this has been a very educational webinar, thank you!

Jeffrey: Fantastic, job well done.

My Most: Steven, what kind of counter?

Dan: Well done

Rob: Will this webminar be avaialbe offline afterwards - I would like to share this with my management team

Brian: This was a great webinar. Thank you very much!

Francoise: Thank you!

Tammy: Good webinar - better than most.

Constantine: Brilliant presentation))

Laura Obea : This king of training would be great but it is also difficult to spend all this time with employers.

Azita: Thanks it was Great!

Pilar: thank you for this, it was very informative!!

Steven: they are from meritech and they count each cycle that is ran

alexandra vr: thank you!

Lyn: great presentation

Jimena: Great!! Thanks!

Vanda: Really enjoyed it!

David: fun (Today Show) and activite (questionnaire)

Ilias: This was indeed very useful. We tend to think of food safety as strictly technical and ignore employee motivation

Susana: Great presentation!!! Thank you both!

Pablo: thnak you, very nice presentation !!

maria lynn yee francisco: Thank you it is very educational. I am delighted i have learned a lot. i hope to get the copy of the slides. Thank you simon.

Norm: Nice job and good info

Ron : Very interesting presentation - many thanks

YOUSSEF: Thanks a lot David and Simon for your valuable  webnar

Craig: Very helpful presentation

Kirsten: Thank you for this - I'm going to share this with my QC team and Supervisors

Lewis: Absolutely Informative and helpful!

Cecile: Sara, the question is double, how to make sure the  employee wash their hands but also that they wash them thorroughly/

Dan: Well done!

Laura Obea : Thanks! Great presentation!

Sue Howlett: Thank you

Meena: How sweating of workers should be managed ?

Yemi: Great! Thank you

steve: Many thanks for the presentation. Very useful.

Craig: good training

sherry: Does anyone know of free  material to use for training

Olamide: I strongly believe motivation and rewaed system is the key

Bria B: Yes going to rewatch at least twice. Going to share with my senior management team as this is our problem at our facility. We also have managers in their roles that have never been trained/motivated properly..

Michelle: What a fantastic presentation, made so easy to understand, I have had a light bulb moment concerning some of our staff that just never seem to get it!!! Thank you

Liudmila: Thanks for your presentation! Very informative

Yehia: It is great . Thank you

sasha: Another factor to take into onsideration is the impact of supervisors on the behavior of those they have resposibilities for. I have heard various employees say that they don't do a particular procedure because "they don't see anything happening when their supervisor does not do it"

Javier: Nice presentation.... Sundance Film Festival worthy!

Vickie: Seriously, the best presentation/discussion on behavior based Food safety I've heard.  Boiled down to really intuitive components.  Thank you so much!

Bria B: Thank you for sharing your knowledge with us!

waiman: With NLP you can work on instrinic motivation

Sara: is access to the ppt available??  there was a lot i missed in my note taking

Mohamed Elsawy: how to translate into KPIs?

Nadean Kennedy: what are some rewards of good behavior

Ildiko: The fact that you got us participate was facilitating the learning process :). Great job! Thanks. Really enjoyed it.

Lewis: Where can we get the 2-day maintenance training you spoke of earlier?

Brian: Nadean, i have found free lunches or money motivates 99% of everyone.

Cecile: Good presentation. Thank you

Nadean Kennedy: what are some rewards of good behavior?

Nadean Kennedy: thanks Brian

Sherrie: Can we have more information on this Food Safety Training for Maintenance?

Meena: How should we manage sweating of workers? I hav

Shady moawad: Great presentation .. thank you ..

Elizabeth: Our SQF auditor required at least sleeves because of sweating

Sara: very true, and that is really the biggest road block management has when it comes to investing in good training, time away from production

David Levy: Very good webinar, Thanks David & Simon!

Gaganpreet: great presentation

Lyn: cool the area, and make it less manually intensive, more off floor breaks

Sara: i need the management seminar for my team!!

Avi Maltz: Enjoyable as always David

Olamide: Thanks

Brian: And until it backfires they will not understand.

Milynda: interesting presentation, my team loved it

Lyn: interested in the maintenance training as well

Colette: has David published work

Brian: Short of having a failed audit, how can one motivate upper management?

Shahid: Thanks for the good time

Mohamed Elsawy: great effort from all, thanks

maria lynn yee francisco: the presentation is very clear. thank you so much.

derrion: thanks

miguel: thanks

Tammy: If 2 of us were watching, but only one is registered, can we get a certificate for that person?


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Get FREE bitesize education with IFSQN webinar recordings.
 
Download this handy excel for desktop access to over 140 Food Safety Friday's webinar recordings.
https://www.ifsqn.com/fsf/Free%20Food%20Safety%20Videos.xlsx

 
Check out IFSQN’s extensive library of FREE food safety videos
https://www.ifsqn.com/food_safety_videos.html

 

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#3 Simon

Simon

    IFSQN...it's My Life

  • IFSQN Admin
  • 12,287 posts
  • 1293 thanks
590
Excellent

  • United Kingdom
    United Kingdom
  • Gender:Male
  • Location:Manchester
  • Interests:Married to Michelle, Father of three boys (Oliver, Jacob and Louis). I enjoy cycling, walking and travelling, watching sport, especially football and Manchester United. Oh and I love food and beer and wine.

Posted 26 August 2015 - 07:38 PM

David has kindly sent through answers to some of the questions that were raised during the webinar.

 

Q waiman: Would you be able to recommend any books on Behavioural science?

 

A http://www.amazon.co...y/dp/1441925007

 

Q Gail: I work in packaging.  I don't have the same stories and risks to food safety but are still expected to follow the same guidelines.  How do I appeal to employees?

 

A We have tons of experience with food packaging manufacturers: Write me an email and I’ll give you some tips and share some stories that can be used in training

 

Q Mohamed Elsawy: how to translate into KPIs?

 

A Proactive KPI’s include: Average scores on written examinations, average scores on attitude and awareness anonymous questionnaires, average scores on GMP daily inspections, etc. Reactive KPIs include: Customer complaints, deviant microbial results, cost of quality failure, etc.

 

Q Nadean Kennedy: what are some rewards of good behavior?

 

A Oral positive feedback (“good job!”, “way to go!”…), written recognition (letter of appreciation, certificate), public recognition  (employee of the month… bulletin boards…), prizes…

 

Q Colette: has David published work?

 

A http://www.petfoodin...haccp-checklist

http://www.petfoodin...r-haccp-program

http://www.petfoodin...asing-practices

 

Q Brian: Short of having a failed audit, how can one motivate upper management?

 

A Managers are motivated by the same things anybody else is – when we do a management educational seminar we usually perform a diagnostic evaluation first, which includes interviews with managers and quality and a review of records for customer complaints, incident investigation reports, internal audit reports, etc. For more information, contact me.


hand-pointing-down.gif
 
Get FREE bitesize education with IFSQN webinar recordings.
 
Download this handy excel for desktop access to over 140 Food Safety Friday's webinar recordings.
https://www.ifsqn.com/fsf/Free%20Food%20Safety%20Videos.xlsx

 
Check out IFSQN’s extensive library of FREE food safety videos
https://www.ifsqn.com/food_safety_videos.html

 

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