Unedited chat logs from today's webinar:
Cindy - Hi from Tipp City, OH
Wayne Wang - Hi from Taiwan
Wayne Wang - Finally it starts
Cindy - Thanks for putting on these webinars.
Niesha - Hi everyone. Niesha from Jamaica
chaudhry imran - Marhaba from KSA
Erwin - hello from the Netherlands
Mark - Hello from Kansas!
Chillida - Hi from Spain
Donna - Hi from Charleston, SC
Dennis - Hello from Illinois USA
Wayne Wang - Where is Tipp City
Eliska - Hi from Prague
Mohamed Haja - hi to all
Alina - Hello, me from Siberia, Russia
Joanne Sandford - Hi, from Toronto, Canada
Natalia - Hello from Russia
maribel - nice evening from the philippines
Sunil - Sunil from Idia
Wendy - San Francisco Bay Area
Karim - Hi, Karim from Uganda
Imran - Uhi
prachi jain - Hello from Canada
Rick - Rick NC
Pat - Hi from Regina, Sk Canada
Luisenrique - Hello from Puerto Rico
jem - hi from Indonesia
Imran - Hi everyone
Mahmoud Hassan - Hello from Sudan
Lilian Akpe - Hello from Katy, TX
Nathalie Pano - Hello from Sweden
Macadian Weir - Good morning Macadian from Jamaica
Jerry - Good Morning one fro Kentucky USA
Sabina - Hello from Tyler Texas
Sripriya - Good morning!
Naomi Twelftree - Hi everyone
Serra - Hi from Algeria
Alyssa - Good Friday morning from sunny New Mexico
joyce - Hi from Iowa
joan - Hi everybody
bob - hello from south jersey USA
Adebola ( Kemi ) - Hello from Maryland, USA
Carlo - Hello from Granarolo Italy
Maribel - Hi from Houston, TX
ANAS - Hi
chaudhry imran - HI from Saudi Arabia
david - hello
Crystal - Hello from Massachusetts
Laila - Hello from Latvia
Imran - Hi everyone. From pakistan
Ragy - hello
Marina - Hello From Wisconsin
David Levy - Shalom Everybody from ISRAEL!!!
Jacqueline - Hello from Jamaica
Barrie - Hi from sunny Cornwall, UK!
jem - Hello from Bitung
Nouri - Nouri Hussain
Massa - hello from QuÃ©bec Canada
Wayne - Good morning from NJ
ANNE-MARIE GAJAR - Hello fron Trinidad
jacob - hi gud evening..feom phils
rachaneewan - Hello from Bangkok
Nouri - Hello from Iraland
Alzbeta Korcekova - helllo from Bratislava, slovakia
Bob - Hello from Detroit, Mi
Rose Kwan - Hello from the Philippines
Alyssa - @ Barrie, is it really sunny in the UK?
Rose Kwan - Hello from the Philippines!
Sona Sharma - hi from India
RALIJERSON - Hello all, from Madagascar
jacob - from indonesia...selamat malam
enrique - Hi from Chicago : )
Todd - Hello from Minnesota
Jema - Hi from Lagos, Nigeria
Paula - Good Morning!
jacob - gud evening everyone..
Brian - Greetings from southern Minnesota
TULAY COMERT - Hello from Turkey
ana - Hi I am experiencing problems with audio and image. Never like this before. I have reconnected to no avail.
Serra - The slide is burred
Jema - The audio is poor and echoing here
Julia - Good morning! Is it working for anyone! Very excited, Amanda is wonderful!
david - lost the feed
Jean Blaise - Hi evryone
Patricia - Hi everybody , greetings from Guatemala!
janice mabey - hi everyone
Muhammad Zeshan - Good evening
jacob - jov,,ngsugod na
FAYAJ - Hello
Teresa - hello to everyone, from Portugal
Omar - Hi All,
jacob - nis,,ngsugod na
JANICE - had to sign back in- now I can see the slides!
gorti - Hello
Sunil - Visuals are hazy
Julia - Refreshing worked!
jacob - asa ka na jov
Leonard - Hello
ANNE-MARIE GAJAR - The slide is not clear at all.
ana - image blurred sound OK. Holding thumbs
rose - hello everyone from Manitoba, Canada
Jema - Audio is really poor and can be hardly heard
MLChillida - Screen is blurry
gorti - good morning
Sona Sharma - slides not clear
monette velasco - hello everyone
latif - Good Afternoon, from Scunthorpe. UK
sandra Swatson - I hope I;m not too late
Ramil - Hi everyone. From Philippines!
Andre Kutassy - HI there
gorti - hello every one
Muhammad Zeshan - Slides are not visible clearly
silvia - Hi Silvia Michanie, from Argentina
latif - no audio
Ramil - Those who are having bad connection. reconnect button down the slide
Fiona - Hi all. Apologies Im a little late. Fiona from Ireland
gorti - hello everyoe i am from Hyderabad India
Jane - Can you please do something about audio? Can't hear clearly. It's echoing badly
chithra - hello from dubal
Dennis - With FSMA theey encourage both internal and external
Jema - Having audio polems
Simon Timperley - audio is clear. Are you wearing earbuds?
Todd - What happened to the audit after the question
jacob - ky naa naq dri
Naomi Twelftree - Audio fine didn't find u tube any better visually
Imran - Both
ana - Audio clear, images blurred
chithra - hi from dubai
Sona Sharma - Audio and visual both gud..
Jacques Marais - hi from mahe!s coligny
Ramil - jacob. nganu naa man ka dha
jem - yes internal auditor
Mohamed saied - Hello all
Simon Timperley - hello all, it's good to be back with Food Safety Fridays.
Dennis - Thank you Simon nice to see you
Vinh - Hi
latif - slides are not clear
Ramil - wala nay bisaya diri?
Serra - Me too Simon
jacob - taga asa ka ramil
Ramil - taga visca
Gaurav - slides are not clear
sandra oliver - very blurry slides
samson - Baro Nigeria
Renata - Hi from Brazil
Ramil - taga asa ka jacob
Renata - Hi From Brazil
jennifer - hello all
Ramil - hi jeninifer
Theophilus Fon - slides are not changing
Teresa - olÃ¡ Renata, eu sou portuguesa
Mohamed saied - Hi jin
Ramil - ola teresa
Jessica - hi from iowa
gorti - slides are nnot clear
Julia - hi jessica im in iowa too! yay corn haha
Andre Kutassy - hi renata de onde do brasil
Lori - Hi from NJ!
samson - slides are not too clear
Dennis - Ill be in cherokee Iowa next week for a Audit
gorti - Not able to read the slides
Karim - simon can u do something about the slides ??
Simon Timperley - Good luck Dennis
Julia - I've audited in Cherokee! :-)
Ramil - reconnect gorti
samson - slides are not too clear
MLChillida - By means of You Tube and currently audio is perfect
Dennis - Should we trade emails Julia ?
Julia - sure!
Simon Timperley - I can put you in touch by email rather than putting here
samson - please the slides are not clear.
Julia - perfect!
Dennis - Thank you Simon
Julia - Is anyone a memeber of any food supplier group? I find it difficult to find guides for supplier auditing in food.
Lance - Hello from Las Vegas
Serra - You can see il on youtube
Vinh - Greetings from Vietnam
Jessica - julia where in iowa are you ...we should exchange emals
Julia - Jessica right outside of Des Moines.. That would be great. I'd like to connect with other supplier auditors.
Vinh - can we get slides after webinar?
Simon Timperley - Slides and recording issued to all registrants by email within 24 hours
Jane - Audio is now I'm. Thanks
Karim - julia am a member of a food supply company
Vinh - Thanks Simon
Julia - Karim what kind of company?
ana - Hi Simon: Slides clarity comes and goes
Simon Timperley - ana must be your connection
Karim - company supplying fresh, dry and frozen food stuffs
Alyssa - what are Vladimir's recommendations on completion of this when a co. has nearly 700 ingredients?
Cristian - Management not so much!
Jean Blaise - It is now a trend by retailer to conduct unannounced audits
Dennis - Quality is not an Act. It is a Habit......Aristotle
Julia - Our suppliers wouldnt agree to that because they dont want multiple customers showing up on the same day.
Muhammad Zeshan - Yes
Marina - yes Dennis but many production folks don't live that, expecially smailler private owned companies
Herman Jacobs - hi
Simon Timperley - If Quality is not a habit there will always be unannounced audits. In fact that's why they are growing.
prachi jain - so true Simon, 100% agree to this
Gaurav - I agree with Simon
ana - Unannounced audits should be welcomed by everyone.
Simon Timperley - For quality alos read food safety
Marina - I agree but prodution does not always agree when money is involved
Crystal - Yes
Simon Timperley - That's the problme Marina, maybe a fail at an unannounced audit and loss of business may wake them up
Serra - or if there is a lack of trust between suppliers and producers
Dennis - Agreed
ana - Hi Guys food safety counts, not production feelings
Gaurav - These audits are primarily to assess the commintment from supplier against specification and trust.
Simon Timperley - It often takes a fail or an accident to affect necessary change
Rick - lost sound
Simon Timperley - Unfortunately
Marina - i have noticed the most resistance and proglem when it is a smaller private owner company that are growing. I agree but then QA Manager seemed to always be left holding the bag even though they have brought up issues and they were not addressed. I totally agree; its just a challange of QA;
ana - Yes, Simon, and then is too late
Marina - some places operations out ranks QA
Marina - YES to both ana and Simon
Dennis - QA managers need to bridge the gap between Management and production
prachi jain - i feel QA is the most disrespected department in s manufacturing company
sandra Swatson - Most companies only comply with standards when audits are approaching. After the audit they go back to the old ways
prachi jain - so true
Simon Timperley - What QA should do though is try to make LEAN food safety
Ramil - if we want to gain trust, why shoudn't we make the routine audits as frequent as possible.
Marina - Yes, we become salesman and motivation speakers. I tend to get more done with that approach then the "you must do, because.."
Marina - Good point Simon
prachi jain - Than's why Unannounced audits should become mandatory for all
Angie Echols - Quality needs to be a part of everyones job, not just the QA dept. This often requires change management throughout the company.
Wayne - But as a QA Manager, I have to keep them honest and hope that upper management agrees
Jessica - agree with angie
sandra Swatson - Quality should run through every department
jennifer - @ prachi jain i agree
lorraine leija - Ana - that kind of mentality is what encourages non-compliance. Both departments have to work together.
Angie Echols - Wayne, if you speak in dollars when it comes to quality, usually that will get managment's attention.
gorti - slides are not readable
Wayne - Especially if dollars means lost business
jennifer - Good point Angie Echols. thats the only way the qaulity structure can be effective
Angie Echols - Or regulatory compliance issues.
Dennis - Simon, some great responses for a future Friday webinar
Robert - Try tying quality issues to Customer Satisfaction..i.e. Sales Revenue
ana - Hi Lorraine: We are talking when production tries to rule, not in normal circumstances
Simon Timperley - Yes Dennis agreed
Alyssa - While FSMA and annual audits of our own facilities require alot of work and arm twisting on some points, it is to QA's advantage to complete some items that prod. might be resistant to correcting
Simon Timperley - You should help them to help themselves, but not do it. IMO
prachi jain - what can production do when senior management is forcing them for numbers and giiving incentives for reaching the quota of the day or week?
Simon Timperley - If you can show same NC has been identified internally but not corrected...so be it
ana - Prachi: Management is the problem, and as their commitment is far from evident, the system will fail
Marina - but if QA does everything that production refuses, in a way they are aiding poor culture and management won't change. As QA I'm guilty as well of spending the nights at the plant ensuring what requirements I can are implemented
Simon Timperley - what happens when you go home marina?
Alyssa - My efforts are to spot things but let ops take csre of them. Corrective and preventive actions investigations can be handed over. PM's to maintenance...
ana - Hi Marina: It is soooo common. It does not help. It will lead to a failure sooner or later
Sabina - I use the tactic of finding the cost of not fixing a problem and take it to management and let them handle production
Jessica - simon can i get julia's contact info
Marina - YES, that's the problem, it doesn't build good culture
Julia - Yes, please pass along to Jessica Simon! Thanks!
Alana - What is the role of supplier GFSI certification (BRC, SQF, etc.) within this structure?
Angie Echols - Sabrina - that would have been my suggestion as well. Management speaks in dollars.
prachi jain - so technically the first requirement of Senior Management commitment fails when Senior Management decides these unachievable goals for the company in terms of dollar value
gorti - thanks Simon & Vailmidr
Marina - Audits should include interviews with management on foodsafety and quality controls.. I've worked places the ops manager didn't understand the CCPs!
Robert - How do you prrioritize what supplier to start with?
ana - Hi Prachi: not only unachievable goals, but production only goals
Julia - Robert, if you can do it, base it on risk of food safety/business.
Angie Echols - Robert - we do risk assessments on all of our suppliers. We start with the ones categorized as high risk.
Sabina - Yes $$$$ so find cost suggest fixes and leave them to be your muscle. it takes research to do costing since im not an accountant but if really helps
FAYAJ - Simple, sweet, nice presentation
Katie - Great presentation
ana - Hi Simon: Its scaryyyyyy!!!
Muhammad Zeshan - Nice presentation
Staci - Does anyone currently use a self-populating matrix that is obtained by the answers to a questionnaire?
Marina - GOOD presentation. This is my first. will attend more. for sure
FAYAJ - Thanks Vladimir nd Simon
Staci - risk assessment matrix *
Katie - Changes in food safety does cost money as well as possible added personnel whether managment likes it or not
Gaurav - This is my first too.
Alyssa - I use a matrix to track required documentation
ANAS - Thanks Simon
sandra Swatson - we tend to pamper suplliers because we are afraid they may stop supplying making us ignore important problems
Sabina - I think unannounced audits are a help. IOsuggested that we may be up for an unannounced audit months before our audit and got management talking
Gaurav - Thank you Vladimir
SK Gupta - Nice presentation
Muhammad Zeshan - Thanks Simon
prachi jain - Thanks Simon, Vladimir and all the attendees for their inputs
Ramil - would like you to conduct a training like this for free. soon
Vinh - This is my first too, thank you so much to Simon and Vladimir
Teresa - thank you Vladimir and Simon it was very interesting
SK Gupta - Thanks a lot
Robert - Excellent presentation
nishan - Thanks Vladimir and Simon
Muhammad Zeshan - Thanks Vladimir
Sripriya - Good presentation.
Julia - Staci I use a matrix that has a formula built in from answers from the supplier information and from what we know of potential exacerbation/prevention from our processes
Sabina - thanks Simon and Vladimir
chithra - thanks.. good presentation.
Ramil - fantastic
RALIJERSON - Thank you for this presentation, it can help us to improve our relationship with suppliers !
sandra Swatson - very true, QA's are made to believe they are problem fixers
Staci - What program did you use to build that, Julia? I made an extensive questionnaire in word, but I don't know how to get that to "talk" to any other program to build a matrix. Excel?
Julia - Excel but I havent figured out a way to hyperling. Basically all of my information is the foundation for a database that I hope to get built someday
Julia - It's very manual now.
Carlito - Built In Control for Quality and Food Safety
Julia - *hyperlink
TULAY COMERT - thank you for the presentation.
Katie - Thank you for the presentation
Julia - I made my questionnaire in excel, that can be sorted to industry, warehouse etc. then I copied that to word for the supplier to complete=manual. I wonder how huge companies do this...
Staci - Ahhh gotcha. There has to be a way to get that to automate. Hmm. My questionnaire is all Yes/No/NA so it should be relatively easy to build a chart from the answers.
Sunil - QApeople need to have behavioral wisdom and appropriate skill in balanced communication
latif - thank you
Francis - I welcome Vladimir response aboout conttinuous improvement and ovwnerhsip
Julia - i think something built in access would work but idk how to do that. I'm hoping for a database some day.
Alyssa - 700 ingredients but common suppliers so less suppliers
Staci - Yeah, the document that I have my suppliers fill out was made in word, but it's just a button they click to answer (yes/no/na). They can't modify any other part of the form.
Kathy - Put Production Mangers on your internal audit team. Let them fully understand the criteria requirements that need to be met with your 3rd party audits.
Staci - Alyssa, we have 423 ingredients and bought from 89 suppliers last year. Consolidation is a huge project I've been spearheading this year. It's insane.
Julia - Yes, our doc control automated the form in adobe the same way. I'd still like something to autopopulate.
Gaurav - assess supplier in to categories as high risk or low risk
Gaurav - this decision comes from assessment of historic complaints, non compliances, etc.
Dennis - Need to have a diverse Satety team throughout the company
Natalia - Vladimir, how many time you need to create audit report normally (aproimatelly)?
Julia - Staci, I feel your pain. Just maintaining the information is a full time job, not even including the auditing.
Alyssa - yes, those are NOT all different suppliers for sure as we are consolidating too but it is still a challenge to keep up with them all
Gaurav - then these supplier can be graded as how frequent these to be audited.
Marina - Tried that Kathy, if you twist their arem they participate and make comments like "we have never had a finding on that before"
Julia - im glad im not the only one in this boat!
Carlito - Can you share to us your Audit Checklist?
Kathy - we have also made them sitt through pur audits as silent observers. It has been an eye opener that has made them buy in to quality needs
prachi jain - Vladimir, what about the overseas company's , we are produce handlers and have suppliers from all over the world, how do you audit all the farms. We rely on Global Gap etc
Alyssa - x 3rd yr for SQF
Gaurav - Audit checklist can be generated from starting open questions and then concluding close questions
Sunil - Thanks Vladimir and Simon
Nathalie Pano - Thank yu for the presentation
Barbara - we can't see the screen
Staci - What programs do people use for document management? IE: TraceGains, SafetyChain, etc.
sandra oliver - will this training be available after that date?
Julia - We use EtQ Reliance.
sandra oliver - I meant the 21st of september will it be available after that?
Julia - which is what SQF uses...
Staci - Can you tell me a little bit about how it works, Julia?
Staci - I'm familiar with Reliance (we are SQF certified as well) but I didn't know it can manage documents
Gaurav - Can this qualify us as professionally recognised auditors? Can this be helpful to work as freelancer?
Julia - It is a repository for documents as well as a work flow so we've built it to route to the appropriate personnel for each document type
Bladimir - How about a webinar of this topic in spanish???
Julia - Yes it has many many different modules so it can link to CAPA, NOnconforming products, supplier approval
Julia - So far we love it, we continue to customize it
Staci - Interesting. Thank you :)
Julia - You're welcome!
Patricia - Thank you!
Julia - This was great! Thanks Simon And Vladimir!
Alyssa - Thank you all!
ana - Thank you Vladimir
gorti - good bye
rachaneewan - Thanks