Grade - Active
Posted 23 March 2017 - 04:42 PM
Hello,
I am looking for the proper term that would describe the Failure Rate of expected packages within a manufacturing process? For instance, out of 1 million packages, I can expect 10 packages to be bad.
I am not sure if its a Six Sigma method.
Any help would be greatly appreciated.
DR
Posted 23 March 2017 - 09:27 PM
most companies measure the rate of non-conforming products by setting for customer complaints. 5 customer complaint for one million packs gives you 99 percent in specification products.
Kind regards
Humaid Khan
MD
Halal International Services
Beverly Hills NSW2209
Grade - FIFSQN
Posted 24 March 2017 - 04:22 AM
Terms used include Acceptable Defect Level or Acceptable Quality Level
I don't get the previous post regarding complaint levels (5/1,000,000 = 0.0005%), for one you are not guaranteed to get a complaint for every defect although monitoring complaint levels and measuring complaints per million units is a good idea. See the article I wrote Using Trend Analysis to Reduce Complaint levels
Kind regards,
Tony
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