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Regulations on handling adverse events and complaints in the food industry

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Posted 14 April 2020 - 10:44 PM

Can anyone lead me to where I can find the regulations on requirements of how handle adverse events and complaints in the food industry?  What is mandatory on the management of complaints on a food product?

Ehab Nassar

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Posted 16 April 2020 - 09:36 AM

Hi Scaime ,


May you check this like , I believe it is helpful , it is official site , https://www.foodsafe...oblem-with-food


 Food Emergency Response Plan.



 FSIS Guideline for Industry Response to Customer Complaints



Also consider the basic rules related to recall ,tractability and handling of non conforming product 

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Posted 09 March 2022 - 05:12 PM

To add another question to this post:

I know that adverse events pertain to dietary supplements but do I need to have an SOP on how to address an adverse event as a food indigent manufacturer? 

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