I'm looking for advice with regards to a supplier. We recieved multiple shipments in of a product, and all the deliveries were from the same batch produced. There were two foreign bodies found in two separate bags across the different shipments. They seemed like a piece of rubber and a bristle from a brush, not exactly ideal but they seemed like unintentional foreign bodies. We recieved a response and CAPAs for those. However, in one bag, we found a pair of fully intact safety glasses.
The supplier came back to us and confirmed that the pair of glasses was put in the bag deliberately by a member of staff. They have come back with a response assuring us that the staff member has been given a disciplinary, staff have been retrained and also they have installed CCTV on site.
I'm looking for advice as to what anybody else would do? I know it was malicious contamination, so I am in favour of seeking out a new supplier if we can find them. Would most of you drop this supplier after this or feel like you had to after knowing what has happened? Regardless of their CAPAs, I don't feel confident about them?
Edited by Simon, 28 July 2020 - 02:43 PM.