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Effective Complaint Management
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Submitted Simon, Jul 12 2015 01:52 PM | Last updated Jul 02 2020 04:54 PM
food safety fridays webinar complaint management customer complaints
| Description: | In this webinar we will discuss why complaint management is important in achieving certification to a GFSI benchmarked scheme and how to manage and improve your complaint levels. Complaint levels are a key performance indicator and a reflection of the effectiveness of a food safety and quality management system. We will discuss how to capture, log, analyse your complaint data in order to identify areas for improvement as well as what you can do in your factory to reduce complaint levels. Download the presentation slides and certificate of attendance in the files library: http://www.ifsqn.com/forum/index.php/files/file/207-effective-complaint-management |
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