We are a fairly small but busy distributor of Asian produce and grocery items. Since a lot of our business is with individual restaurants, we break cases and do a lot of repacking. We are working on improving our traceability procedures, and while down the road we'd like to automate the process and be able to use bar coding and scanning, for the time being there is a lot of manual record keeping involved.
My question is this:
How long does it make sense to keep traceability records for? Is it reasonable to be prepared for a customer alerting us to a food safety concern on an item they purchased five months earlier? Again, with an automated system, this is almost a non-issue, but since we are keeping a written record, the sheer volume of paperwork and it's 'searchability' becomes a concern.
Thank you all for you help