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Using Trend Analysis to Reduce Complaint levels

Posted by Tony-C in Tony-C's Blog, 09 October 2014 - * * * * * · 618 views

Using Trend Analysis to Reduce Complaint levels I’d like to start off my latest blog by quoting an interesting section in SQF Guidance regarding complaints:

‘Customer complaints provide an important measure of how well the SQF System is performing. By accurately recording customer complaint types, a supplier can objectively measure changes in their management system and show improvements in a process....

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